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Not getting verification codes or calls

Anic
Good Citizen / Bon Citoyen

I’m not receiving verification codes and calls, can anyone help me?

13 REPLIES 13

Alexandf
Model Citizen / Citoyen Modèle

@Anic 

open ticket with PM support and ask them to check it out.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Anic
Good Citizen / Bon Citoyen

Thank you very much, I’ve just got transferred my old # to PM

RossN
Mayor / Maire

@Anic I will send you the number to reinitiate port request check your private message envelope 

Anic
Good Citizen / Bon Citoyen

No, it isn’t fixed

RossN
Mayor / Maire

@Anic ok so why the solution if it is not fixed?

dust2dust
Mayor / Maire

It's easy to accidentally hit that Accept as solution button. You can undo it by clicking on the little down arrow in the upper right of that post and remove the solution. It doesn't make sense that a bunch of questions is the solution. Unless of course in there was a hint leading to the fix. A followup would be good to know then.

Anic
Good Citizen / Bon Citoyen

I’m not sure, I probably didn’t 

Anic
Good Citizen / Bon Citoyen

I can call, but I don’t receive calls, I receive SMS

Meow
Mayor / Maire

Do you have full service: you can call and receive calls, sen/receive SMS, Internet working?

Did you recently port your number? Did you port from real land line?

RossN
Mayor / Maire

@Anic wrote:

a few weeks ago 


@Anic ok did you leave old sim in your phone to receive transfer text if not your number port has failed 

Anic
Good Citizen / Bon Citoyen

a few weeks ago 

RossN
Mayor / Maire

@Anic hi did you just activate an account and transfer a number?

BKNS27
Mayor / Maire

@Anic 

How are you sending the 2FA code?

By email or text? Normally text is faster but lately both are just as fast.

Try both and see if that works.

Need Help? Let's chat.