Cant login

[QdM]

Iv reset my pw and still cant log in

[wilsonlowwy]

"where they change your email in one location but it also needs to be changed in another location." what do you mean on this? There are 2 places that need to change on email address? Now I feel like PM service maybe a bit tidy. 

[dust2dust]

@wilsonlowwy- Oh that's still a thing? After the 8th, did you ask them to change the email address? I have read of that being an oversight of the agents where they change your email in one location but it also needs to be changed in another location.

[wilsonlowwy]

email address I used for login and the one on account are different

[dust2dust]

@wilsonlowwy- "not matched" with what? Glad it's all sorted.

[wilsonlowwy]

I got resolve now. They said my email address was not matched. this is very strange as I was able to login in Sep 8. I hope my info or account did not get spam

[hTideGnow]

HI @wilsonlowwy   did you check your inbox ?  no reply at all?

message them again

[wilsonlowwy]

did you get resolve yet? im still waiting on agent. OMG😅

[QdM]

Already did 

[wilsonlowwy]

Same here. Open ticket with cs_agent in private message. 

[RossN]

@QdM hi have you tried clearing your cache ? also try using another browser in private or incognito mode,reboot your device and try to log in again 

[Dunkman]

@QdM 

The new My Account page is finicky.  Try your new reset password in a different web browser, clear cache or incognito mode.  Maybe even try a different device.  Might also want to wait about one hour before trying again.