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Changing the plan

Omidgorgan
Great Neighbour / Super Voisin

Hi.I applied to chang my plan a few days before  my renewal.

But noting changed and i am in last plan yet.

4 REPLIES 4


@Omidgorgan wrote:

Hi.I tried a different web browser and i saw my new plan.but another  browser steel show me the old plan. 

Thanks


@Omidgorgan   yes, the new My Account has some problem with cached page.  On that "another browser" that still showing you the old plan, try to start the Incognito mode instead and login My Account, you should then see the new plan as well

 

Omidgorgan
Great Neighbour / Super Voisin

Hi.I tried a different web browser and i saw my new plan.but another  browser steel show me the old plan. 

Thanks

Dunkman
Oracle
Oracle

@Omidgorgan 

Check how much was charged on your credit card.  Or your payment history.

There has been a glitch in the My account page.  When customers change plans, the old plan is shown after plan change.  As mentioned, try a different web browser, clear cache or incognito mode.  You can also try from a different device. 

BKNS27
Mayor / Maire

@Omidgorgan 

Try refreshing your browser but clear cache, cookies and go incognito mode.