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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Roaming

I am behind the times and I have a ZTE Z222 flip phone.  I am going to the states and was going to purchase a roaming add on.  Is there anything I have to set or will my phone automatically go to roaming??  I looked all through the manual and can't f...

Lzakrajsek by Great Citizen / Super Citoyen
  • 416 Views
  • 3 replies
  • 0 Bravos

Missing royalty rewards and unable to submit a ticket

Hi there! My account has been lasted for over 2 years but I still get $1 royalty rewards in the recent payment, which was supposed to be $2, I believe. I tried to submit a ticket thru the robot but was unable to. It says 404 or asks me to login first...

jocelyn by Good Citizen / Bon Citoyen
  • 1129 Views
  • 19 replies
  • 0 Bravos

Mobile data not working

Hi, I recently switched from iPhone 7plus to OnePlus 7 pro.  My mobile data is not working since then. Can someone tell me what could be an issue?

Jasgrewal by Good Citizen / Bon Citoyen
  • 516 Views
  • 2 replies
  • 0 Bravos

RE-ACTIVATING AUTO PAY WITH NEW CREDIT CARD

i CANNOT CHANGE OR ADD A NEW CREDIT CARD NUMBER TO ENROLL AGAIN IN AUTO- PAY . PLEASE CAN SOMEONE CHECK THE WEB PAGE OR PROGRAM AND FIX THE PROBLE.THANK YOU

KA100 by Great Neighbour / Super Voisin
  • 677 Views
  • 6 replies
  • 0 Bravos

SIM Card Delivery taking much longer than expected?

I ordered a SIM card on December 27th, and I got an email that day saying "We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status."Since then I've gone back to that page multiple times and ha...

crs14 by Good Citizen / Bon Citoyen
  • 2102 Views
  • 15 replies
  • 0 Bravos

Resolved! Can't send SMS texts after updating to EMUI 10 (Android 10)

Hey, so yesterday I updated my Huawei P30 to the new version of EMUI (based on Android 10). Since then, I can't send SMS texts but I can receive SMS, Calling and Data also works. I tried all steps enumerated in this thread and nothing works: https://...

Screenshot_20200119_150421_com.google.android.apps.messaging.jpg
santipugo by Good Citizen / Bon Citoyen
  • 5716 Views
  • 27 replies
  • 1 Bravos

Refferal Code

Good Morning, How do I find the refferal code to give to someone? Thank you,

CarCareGuru by Great Neighbour / Super Voisin
  • 865 Views
  • 5 replies
  • 1 Bravos

Resolved! Downgrade plan

plan just recently auto loaded/pay, I think 2 days ago. If I downgrade my plan, when should I do it? If I do it today will it credit what was higher?

buiya by Model Citizen / Citoyen Modèle
  • 1032 Views
  • 5 replies
  • 1 Bravos

Resolved! 4G Speed

What 4G Plans are available? 

Zaza1 by Good Citizen / Bon Citoyen
  • 1655 Views
  • 24 replies
  • 0 Bravos

Resolved! CAN NOT LOGIN!! HELP

hiI try to login my account, it says login has been disable please help to unlock and also try to use forget password function it didn't allow me to do that as well. please help~~  thanks

lovemiu by Good Citizen / Bon Citoyen
  • 669 Views
  • 5 replies
  • 0 Bravos

New Card

I am trying to renew my plan with my new credit card and it seems the system cannot process my credit card information. I am not sure how to fix this, there is no hold on my card and they cannot see any transactions trying ot go through. I have used ...

Hellolovie by Great Neighbour / Super Voisin
  • 662 Views
  • 7 replies
  • 1 Bravos

Service Quality

Hi I am looking for a cheaper cell carrier  and I am wondering what the service is like in rural New Brunswick

tgenereaux by Great Neighbour / Super Voisin
  • 729 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment

How can I do to change my payments day ? Tks

ThiagoLima388 by Great Neighbour / Super Voisin
  • 656 Views
  • 6 replies
  • 0 Bravos

Resolved! Moto G6 play not recognizing the SIM card

I have a MOTO G6 Play, it was working for few months and now don't reconize the SIM card.I install a different SIM card for other phone (PM SIM card as well) and works fine.How can a get a replacement SIM?Thanks in advance for yuor helpGM

gmilan2004 by Great Neighbour / Super Voisin
  • 2313 Views
  • 9 replies
  • 0 Bravos

Resolved! PIN# to unlock phone

Going to Mexico need to get pin # to unlock phone so I can get a Telmex SIM card while I’m there.  How do I get this pin ?

bonjanni65 by Great Neighbour / Super Voisin
  • 719 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM CARD NOT SHOWING IN PHONE

Hi, I lost my phone and had to purchase a new sim card and yesterday I changed the number on the self serve site, it worked without any problem. Then today I had to switch phones and when I put the SIM card into the new phone it doesnt show up. It sa...

Bill

I have a question.  My bill is due on the 20th,but I cannot get to a place to buy time, as we are in a state of emergency right now. Which means all non emergency or essential buisness/people are to be closed and stay home. Is there anyone I could co...

Darkebane by Good Citizen / Bon Citoyen
  • 1575 Views
  • 50 replies
  • 0 Bravos

Resolved! 4G/LTE data plans not found

I am looking at changing my plan at the beginning of the next billing period.  My current plan is $180 per 90 days, 9 GB at 4G LTE.  All of the plans that I see shown are for 3G speeds only.  How do I change plans without downgrading to 3G speeds?

Resolved! Big Mess !

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details...

nicandclivey by Great Neighbour / Super Voisin
  • 861 Views
  • 10 replies
  • 1 Bravos

Resolved! Add-Ons

Simple question:- If I add-on talk say 500Min.  My plan is 30 days.  I know it will roll over to the next 30 if not used.Question being:- will it roll over 90 days if not used?

Clive2 by Great Citizen / Super Citoyen
  • 680 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't make outgoing calls

Have the $15 plan that is active and gives 100 Canada wide minutes outgoing and unlimited incoming. But when try to call out it says "Sorry you dont have an active long distance add included on your plan". This is new ..worked before until recently. ...

Jamiebouchie by Good Citizen / Bon Citoyen
  • 1723 Views
  • 13 replies
  • 0 Bravos

Resolved! Changeing Plans and Add On

I will change my plan in future and have am Add On for US travel. I want to know how long does the change take?  Same day next day?Thanks in advance

Oneshot by Good Citizen / Bon Citoyen
  • 822 Views
  • 10 replies
  • 0 Bravos

Resolved! Online sign up problem

Hey guys I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t l...

Singhaj by Great Neighbour / Super Voisin
  • 889 Views
  • 5 replies
  • 0 Bravos
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