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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Trying to sign up - number invalid

It says my number is invalid, I have tried to sign up before when Bell had my phone locked. Since then I unlocked it and it was confirmed by Bell.

Resolved! Re-Activation after 2 months

Good day,After trying Public Mobile for a month, I allowed payment/service to lapse for around 45 day. My original plan (March 2021) was 50$ for unlimited can/usa calling texting, and 8.5 Gb.I recently decided to renew my service and was given the ch...

Resolved! Re: Locked out

hi please get back to me on 709xxxxxxx or xxxxxxxxx@gmail.commy friends account has been locked out,she is not able to log in to pay and continue the service,her email if is either xxxxxxxxxxxxx@gmail.comxxxxxxxxxxxx7@gmail.comshe forgot her password...

Resolved! SIM card

I bought a phone and my mom bought my SIM card for me, it was already activated because she did it for me. I dont know my 4 digit pin for it because it is now suspended after I've put $45 on top up cards.

Resolved! Lost phone - bought new sim card - how to transfer my old # to a new SIM - NO access to Self Serve

I lost my phone Biught a new phone I don't have access to the email account I created "My Account" with and I can't remember the password to "My Account" How do I transfer my old phone number to a new SIM card without access to "My Account" ?

Phone forgets APN settings

Question about APN settings. Currently using a Umidigi Bison. Phone is great but keeps forgetting the APN settings. The phone works fine for a few weeks then will randomly lose APN settings. It isn't' a big problem as I can just simply re-enter the A...

Resolved! Locked out

Recently registered and went to go pay my first bill and forgot my password and tried to many times and says i am locked out could i please get unlocked

MMS issues

My two phones will not allow MMS to work. Can't open pictures sent in text messages. One phone is a month old and it has never worked but my other phone which is 6 months old did have it working last week. Hopefully it can be fixed asap

Need moderator

Resolved! Need moderator

My phone is gone lost or stolen. I could not get into any accounts, I bought a new Sim card I tried to activate it it gave me a new number of xxxxxxxxxx are used to public mobile vouchers and put down $50 nothing happened no new number no new accou...

International texting

Hey I just got my sim today and picked the 50$ plan that includes international texting I tried to text my gf who is in the states and apparently she didn’t get my text why would this be???

Resolved! I received a defective SIM card

How do I rectify this? I submitted a ticket, I will hopefully get an answer in 48 hours. In the meantime the number I transferred from the old provider is not working with the old provider (because I transferred it). And I cannot use my new Public Mo...

Resolved! locked out of account, forgot 4 digit pin, trying to pay monthly payment PLEASE HELP

helloi was locked out of my account because i forgot the password, i dialed *611 and it asked me for 4 digit pin but i don't have it, now i cannot use my phone because i can't get in contact with support please call me, i need help!

Resolved! not getting refer a friend reward

Two of my friends have used my referral code to activate new public mobile sim last month. My billing cycle ended today and I don't see 2 referral rewards in transaction history.

Samsung A32 4G Vs 5G

Resolved! Data

I just switched to public mobile about a week ago, I am supposed to have 5 Gb of data. My usage history doesn't show 5gb used at all. I keep getting texts saying I've used all my data. Has anyone experienced this before?

Resolved! International call

Hi Public Family, The add-on 300 international long distance min. can be used to any country or their is any specific list?

Available Funds and One Time Payment

Hello Everyone! I'm new at the Public Mobile community and am having some trouble paying for my bill. I have an amount due of $10 and have some available funds than can cover my payment. However I don't know how to pay for my bill. How do I use my av...

Public mobile will not accept my payment voucher

Hi, I need to get my phone to accept a top up payment voucher but it wont. Any fixes available?

Problème de concordance entre mon forfait et la limite de minutes

Hey CCS!!

CCS recently did a huge reduction on Public Mobile SIM cards. They dropped the price of $5.00 to $4.99!! Wow. CCS....how about a real sale???

Resolved! Added on 1gb of data to my package

Added on 1gb of data to my package , out of my regular data, top up of 1gb not working

Resolved! I bought an unnecessary add on

Hi, I bought an add on I can't use. Some Long distance US minutes. I wasn't aware my plan includes US calling. I couldn't use these minutes unless I downgraded. Could I get a refund please?

Internet keeps dropping

Has anyone else noticed there cell phone internet keeps dropping? Mine started after I switch my plan, was always around 4pm it drops and only for a min but I use my phone for work and yesterday it happened 5 times through out the day. I’m at the poi...

Service en ligne

Resolved! I need to update my visa

How to update my visa?

Resolved! I recommended Public Mobile to my friend, she activate SIM cart but forgot to put my code,

I recommended Public Mobile to my friend, she activate SIM cart but forgot to put my code. How I can get my $1 every month discount now.

Resolved! Sign up bonus data gone?

HiI believe I got an extra 2 gb of data at sign up time in February and was told it would be rolled forward to the next month if not used. I use very little data/month but this month I am approaching my 2 gb limit (my fault!) and got a text from Pub...

Resolved! US addons

My 10 day US add-on has expired so I am trying to purchase another, but the text option is not even coming up in my account as an availability.