Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My son's phone number which he has been a long-time customer with this sim card suddenly showed "sim not provisioned." Discovered after switching it in phones, turning off and on etc. Finally we checked the sim card number on the account page. The si...
Hello, my plan recently renewed, and ever since then, when I use data, it uses my plan's data, not the Holiday add-on data. I still have about 1gb of data left from that add-on, but I do not know how to use it. Thank you for the help.
P.M. doesn't recognize my email or ph # to sign into my account.I can dial 611 and get my account balance. Not sure what I'm doing wrong.
I don't remember my pin wondering if there are others to retrieve it back please thank you
Hello first time here and I need to pay my account can someone one help me please
Please I can't top-up my voucher
How does the boxing day deal work? Is it 5gb bonus data on any plan permanently? Just curious if I should switch / close my other line and add it or activate it as a new line. $45/month plan is what I have currently on a seperate line.
Can I take the SIM card from my galaxy 8 phone and use it in my iPhone 11?
I do not make a lot of phone calls.. maybe one each month. However, I receive on average 1-2 Spam calls per day. I block these but is there another way to prevent or deal with these?
Hi, this question is more "out of curiosity". Whenever I check my voicemails, there is an added entry afterwards that says "Originating Location = All". I verified and can confirm that this entry is NOT added to my minutes. Just curious what this ...
I was applying my holiday rewards but noticed my account was suspended. History shows my autoplay plan has never gone wrong. Today..auto-pay happened and I am nolonger suspended. Does this happen every month and does this have a negative effect on my...
My phone do not ring with incoming callgoes directly to voice mail
I have two accounts with Public Mobile that I do auto pay with. I was just notified today of credit fraud on my card and so it has been cancelled immediately until a new card is issued in 5-7 days. Auto pay for the one account is in 2 days (Dec. 30...
Back in November, I signed up for a Black Friday savings promotion and also, setup my new $40 account with the same email address. I did received a referral credit but, not the Black Friday savings of $5 It has been 29 days and i have not received...
I have applied for the save $5 for the next 6 months but it isn’t showing up on my bill. I am still getting charged the $30 plus tax. Also, I have just been charged $14.99 but I have no idea what for. I haven’t used anything or added anything. It app...
Hi. I signed up for $28 promo plan for Quebec. As the direction said, I changed my plan to $35 and I was supposed to have $5 off and $2 off for auto-pay. I just received my credit card statement and $5 off is not applied, I was charged for $35 plan. ...
This was my first time renewing my plan so I bought $40 of data from gas station and added it on, I have the text message saying it was added but I have no data. I added another $10 today and now it says I have 8.5gb on my account. I am so confused, ...
Since my promotion was overwritten by a $35 plan that offers the same AND MORE DATA (2GB base + 500MB AutoPay) compared to my (1.5GB base + 500MB AutoPay) “did I even really activate a promotion? /s” or am I supposed to have better awareness and chan...
I manage this account for my dad and today us the renewal date. I get this message even though there's funds in the account and anything else over is taken care of by autopay. Can someone please provide me with some insight on this? Here's a screensh...
Hi everyone, A very Merry Christmas to everybody. I just have a question here:I have not been receiving any data whenever I am outside of my home and far from my wifi lately. I have subscribe to an autopay, so I know that I will be receiving my m...
I am looking to switch to a cost-effective carrier. Public looks great, but is it really? I am in Winnipeg and the coverage maps shows I am covered, but am I REALLY effectively covered? I am too used to Winnipeg being the largest small town in Canada...
I live in Ontario, BUT I know french and I might move to Quebec. One of my questions is, Why is autopay required in all plans? 2nd question: Looking at the difference between Ontario and Quebec’s plans, When clicking on one of the Ontario plans it s...
Hello, I used the wrong referral code when registering. Is there any way to change it?
We are set up to pay with auto pay. Will we be charged overage if we go over our data coverage, or will data just stop?
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