cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to activate a SIM card, won't take any of my credit cards

dafou555
Good Citizen / Bon Citoyen

I keep getting the following error when trying to set the payment method for my new SIM card:

(We were not able to process your payment. Make sure all information is correct or try again with a different card)

 

I triple checked the numbers using both cards, won't work. Is it down due to Fiona perhaps?

4 REPLIES 4

dafou555
Good Citizen / Bon Citoyen

BTW, worked out. Used private windows in Edge and went through no problem.

You can use the Private Window in Firefox. But you should wait an hour to let the credit card attempts time out. You might have already triggered a fraud alert that locks the entry out though.

dafou555
Good Citizen / Bon Citoyen

Currently in Firefox on Windows 10 Desktop. I'll try in a different browser.

dust2dust
Mayor / Maire

Try doing it in private mode in an hour. And maybe even a non-mobile browser or desktop mode.

Need Help? Let's chat.