Hey, my credit card expired so I tried to pay my sim card payment with a voucher, but because the voucher was put in wrong too many times my account got locked. In addition, is there a way to put in a new 4-digit pin to set up a new credit card because I have forgotten my old one?
If you made more than 5 or 6 attempts it can get fraud locked at the account level. You can wait 24 hours and try again or contact customer support to remove the fraud lock. They can even add the voucher if you like....? You can reset you PIN # on your profile page in your self serve account. Here is some more info on your payment options with public mobile.
@Ragini1 You can change your four digit PIN by logging into your account and selecting Profile from left hand side of page and then update you PIN under My Security Info., as long as your account is not suspended.
