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2GBFiona code- site always down!!

Momsaccount
Great Neighbour / Super Voisin

We have four accounts in our house. We have been through more than 2 weeks without power in PEI. Received the offers of two free gigs of data with the 2GBFiona code. BUT we weren't able to apply it to ANY of our accounts because every time we try to log on we got the error message that the site was down! This was through the entire seven-day usage for the code. There must be something that can be done.

Thank you,

Catherine

5 REPLIES 5

darlicious
Mayor / Maire

@nflfan92 

If customer support has refused to allow an exception to the expiry date of the promocode then the only other option would be to ask for your support request to be escalated to a supervisor, management or the escalations department. That may require you to mention you will make a complaint to the C C T S  although they probably won't actually accept your complaint but those magic letters may be all that you need to get a higher up at pm to reconsider your support request. No guarantees.....but Good Luck!

nflfan92
Good Citizen / Bon Citoyen

I got the same offer and they won't honour it.  

dust2dust
Mayor / Maire

Why didn't you come here earlier? I would have suspected it was a browser issue. But too late now. Hopefully support can help you. I sure sympathize with all you folks over there.

Meow
Mayor / Maire

Fiona code was limited time offer.

You can try to explain agent you were trying to apply it for weeks and weeks to no avail. You might be lucky...

Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

darlicious
Mayor / Maire

@Momsaccount 

You will need to contact customer support and explain the issue and ask if they can apply the promocode or offer your family accounts a 2 gb data add on. These kind of decisions are made on a case by case basis. I suggest sending a private message so you can include a detailed message. Read the spoiler in this post.....

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/...

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