10-16-2022 12:22 AM
10-23-2022 11:11 PM
@Bunnster wrote:Thank you for all the helpful and detail response. Problem solved
self given solution removed
10-23-2022 10:54 PM
Thank you for all the helpful and detail response. Problem solved
10-16-2022 04:55 AM - edited 10-16-2022 04:58 AM
Here are the options for suspending your plan. Exactly how or when points are added to the rewards account upon renewal has not been confirmed. Anniversary points are not affected by suspension however loyalty rewards increases are delayed if you suspend for 60 days or more. The $$ rewards glitch of not applying upon renewal if the account is suspended before midnight on or before day 30 does not affect points program customers.
Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account.
10-16-2022 01:03 AM
Disable AutoPay or remove your CC but to be on the safe side…change to the $15 to avoid losing your number.
10-16-2022 01:03 AM
@frankysplace wrote:Please anyone else reading this correct me if I am wrong. You can only suspend your account for 90 days by turning off auto pay and depleting all the funds in your account; or say if your bill is 15 dollars a month. If you only have 10 dollars in your account, then your account will be suspended. If you do not pay your bill within 3 months or 90 days your account will be lost and so will be your rewords earned.
With pre-authorized payments disabled, a plan will not renew if there isn't already enough of a balance in the Public Mobile account. Please note that it's not 3 months, but rather exactly 90 days.
10-16-2022 01:01 AM - edited 10-16-2022 01:06 AM
Please anyone else reading this correct me if I am wrong. You can only suspend your account for 90 days by turning off auto pay and depleting all the funds in your account; or say if your bill is 15 dollars a month. If you only have 10 dollars in your account, then your account will be suspended. If you do not pay your bill within exactly 90 days your account will be lost and so will be your rewords earned.
10-16-2022 12:57 AM
You can't be active while suspended. It's a 90 day grace period to reactivate your account.
Turn off pre-authorized payments or use the lost/stolen function.
10-16-2022 12:45 AM
How do I suspend the account but keep an active plan ? What are the steps that I need to do ?i have a monthly autopay plan, Do I still need to pay ?
10-16-2022 12:29 AM - edited 10-16-2022 12:31 AM
You will resume receiving rewards after re-activating your service, assuming that you do it before the account gets closed. Being in temporary suspension doesn't change the amount of rewards that you would be eligibile for while your account has an active plan.