I need help to reset my account email password and pin I can’t add data my phone isn’t working

[Murraycorrene]

Please help me reset my data asap

[dust2dust]

You don't need a PERSON NOW. You can buy add-ons to hold you over until your next renewal. You could also do a change plan now to a different plan. The only thing you would need a PERSON NOW for is to do an early renewal of the same plan.

[darlicious]

@Murraycorrene 

If you like skip the rant in this post and go straight to the spoiler....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/...

[hairbag1]

In your other post, @darlicious  gave you a very helpful short-term solution. Please read and heed.

It'll take awhile for PM CSA to get back to you...it's Thanksgiving 'ya know.

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-to-reset-my-account-email-pas...

[Murraycorrene]

Been at this for DAYS unfortunately 

[darlicious]

@Murraycorrene 

I don't know about NOW as response time yesterday at least was 90 minutes.

[kb_mv]

---

@Murraycorrene wrote:

Help need a person now my data is out how can I get a PERSON NOW

---

@Murraycorrene You can't get a "person now" at PublicMobile. All customer service is done online.

1. At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Murraycorrene]

Help need a person now my data is out how can I get a PERSON NOW

[softech · Accepted solution]

@Murraycorrene   for resetting My Account, did you try to use the Reset Password link there?  you can just enter your email address and reset it that way.  If you have multiple and unsure which email, enter them all and see which one got the reset password link

Or you can reset the password with the help or PM support.  They can help you to reset the password first. 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once you have access to My Account, you can reset the PIN yourself by going to Profile page in My Account

https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information

[darlicious]

@Murraycorrene 

The fastest way to do this would be to purchase a public mobile voucher and add it to Via 611 or by calling 1-855-4 PUBLIC entering your 10-digit phone number to enter the voucher PIN code. Here is a post that will help you do this....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Once you add more data you can then contact customer support to gain access to your account so that you can reset your pin and your password.

Edit:

That's it I can't take mobile anymore every time a notification comes up and I'm typing something I lose my post I'm setting up my tablet today that's it! Lol....🤪