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Payment vouchers

Kenton69
Great Neighbour / Super Voisin

I messed up voucher pins too many times on a phone call at *611 and got directed here. What do I do to fix this

5 REPLIES 5

darlicious
Mayor / Maire

@Kenton69 

You only get to attempted entries of the pm voucher PIN code before you have to wait one full hour before trying again. How many times did you attempt to enter voucher codes? Because you can get locked out similar to a credit card with a fraud lock. Hopefully you do not exceed five or six times? If not wait the one full hour try again.

 

This post may give you some insight as well the voucher catalogue.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

 

What retailer issued the public mobile vouchers that you have?

 

dust2dust
Mayor / Maire

You could wait an hour and try again or contact support. The first will be faster.

The words in the above image are actually mistaken. It's always PIN#.

Kenton69
Great Neighbour / Super Voisin

611 is where I was directed here. Cannot remember email or password for account to access self serve

Alexandf
Model Citizen / Citoyen Modèle

Alexandf
Model Citizen / Citoyen Modèle

@Kenton69 

open ticket with PM support

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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