cancel
Showing results for 
Search instead for 
Did you mean: 

If you run out of data...

DataSeven2112
Good Citizen / Bon Citoyen

Can you make your monthly payment earlier to re-start your data? For example if I use up my 75g of data before the end of the month, do I have the option to pay again for the next month to restart my data? 

7 REPLIES 7


@DataSeven2112 wrote:

Will they let me keep my current plan or force me onto another one? I have a good plan right now (75g for $34) and would like to keep it. 


Honestly, you can try @hairbag1 idea of asking CSA to restart it but I've never heard of that before. And yes, if I were you, I'd keep that plan!! Cause the next plan up is $45 for 100GB. To me, $12 for 25GB isn't worth it. But we all have different opinions.


@DataSeven2112 wrote:

It's 75g for $34, they don't have it on offer anymore, I don't want to lose my good plan because I went over on my data 😞  It's not an emergency right now, I'm planning to go on vacation soon to somewhere where I won't have any WiFi so I'm trying to figure out if my phone plan can cover me while I'm gone. 


I understand. Well, here's an option that may help while you're away. Assuming your plan is a Can US Mex plan. Your phone won't work anywhere else.

https://www.airalo.com/

DataSeven2112
Good Citizen / Bon Citoyen

Will they let me keep my current plan or force me onto another one? I have a good plan right now (75g for $34) and would like to keep it. 

It's 75g for $34, they don't have it on offer anymore, I don't want to lose my good plan because I went over on my data 😞  It's not an emergency right now, I'm planning to go on vacation soon to somewhere where I won't have any WiFi so I'm trying to figure out if my phone plan can cover me while I'm gone. 

hairbag1
Mayor / Maire

@DataSeven2112 

you can message Customer Support to restart your plan. Be aware you'll pay right away and your new renewal date is 30 days from then. Click the orange bubble , lower right side of the page to start the process.

Chalupa_Batman
Mayor / Maire

@DataSeven2112 wrote:

Can you make your monthly payment earlier to re-start your data? For example if I use up my 75g of data before the end of the month, do I have the option to pay again for the next month to restart my data? 


Hello @DataSeven2112 

Kind of yes, kind of no. IF you're plan is still available, you can just make a new purchase and you'd get charged right there for it. OR you can always upgrade to a different plan at any time as well. 

What plan are you currently on. How much and I assume it's 75GB of data.

Mojo7
Good Citizen / Bon Citoyen

No, they have add ones that you can pay for or use your points on. 

Need Help? Let's chat.