Use up of data
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a month ago
- last edited
a month ago
by
computergeek541
Ive never been able to upload sms attachments with this Public Mobile and yesterday i tried to download one unsuccessfully but it circled around for a long time long time and burned up a huge amount of my Data. Now public wants more payola to upgrade my gb's. Any suggestion what to do?
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4 weeks ago
Again i do not know what u mean by reset network settings because when i click on more beside network setting all it says is the data Saver is on but when i click Mobile I get "Public Mobile has no known website". Can u be more specific? thks ps also do not know why computer Geek is on every answer?
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4 weeks ago
@Rohny wrote:CG i do not get who u r as i see ur name as well the repliers' on all of the replies to my original question?
I have not been involved in this thread other than changing the title as it was deemed to be inappropriate as per the terms of service.
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4 weeks ago
Answer to question 1: Yes, it should switch to Wi-Fi at your apartment.
Question 2: Attachments would be sent through your data, but have minimal if any impact on your data use.
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4 weeks ago
Hi Rohny,
computergeek541 (Oracle) edited a reply in Get Support on 03-29-2025 03:47 AM :
@Rohny originally wrote: Ive never been able to upload sms attachments with this Public Mobile and yesterday i tried to download one unsuccessfully but it circled around for a long time long time and burned up a huge amount of my Data. Now public wants more payola to upgrade my gb's. Any suggestion what to do? 1. Go into your settings and reset your network settings TO WHAT?. Then reboot. 2. Go into your settings and go to cellular and turn off automatic and pick Public Mobile and reboot DONE. 3.Make sure your mobile data is turned on DONE. If it is, try sending something or try asking a friend to say something.SMS WORKS FINE ACTUALLY BEFORE AND AFTER RESETTING THE PHONE'S WIFI CONNECTION; #update 03293: had 2 friends send me an attachment and the one which was just one picture came thru fine but the other which was a bigger download just kept circling and would not upload . This should reset your problem.{not fixed yet to date u receive this latest email to u but CG step 1.was not dome bec of incomplete instructions. So the bottom line conclusion, unless ur missing info in 1. does the trick, is that the problem is with PM and i need a different provider or with my not so old Ulefone bot 07-2022? Side note, edit. That will trigger the Oracles . IMPORTANT MESSAGE: We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.
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a month ago
- last edited
a month ago
by
computergeek541
yes, if you are using MMS , it shouldn't use your data even you need to turn on Mobile Data on the phone
if you cannot use any data, it will be because of the data limit you set on the phone. The phone data limit would count data used on MMS as well so it will count more. Disable the data limit on the phone, reboot phone, reset network settings and try again
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a month ago
- last edited
a month ago
by
computergeek541
@Rohny wrote:Ive never been able to upload sms attachments with this Public Mobile and yesterday i tried to download one unsuccessfully but it circled around for a long time long time and burned up a huge amount of my Data. Now public wants more payola to upgrade my gb's. Any suggestion what to do?
1. Go into your settings and reset your network settings. Then reboot.
2. Go into your settings and go to cellular and turn off automatic and pick Public Mobile and reboot.
3. Make sure your mobile data is turned on. If it is, try sending something or try asking a friend to say something. This should reset your problem.
Side note, edit the title and remove the R word at the beginning. That will trigger the Oracles to delete the thread and all the help everyone here has offered will be removed.
IMPORTANT MESSAGE:
We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.
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a month ago
- last edited
a month ago
by
computergeek541
hi @Rohny
Remember , you need to turn on Mobile data to receive MMS but it won't really cost you another data. So, they just need the data channel opened, but it is not using your data quota. So, no matter how long it need for download, they are not using the quota
if you see the data usage showing up on the usage history around mid night, that is the total data usage for the day, not the data used on that particular moment.
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a month ago
- last edited
a month ago
by
computergeek541
Now public wants more payola to upgrade my gb's.
If I understand your post, you may be nearly out of data.
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a month ago
- last edited
a month ago
by
computergeek541
how much is "huge"?
you can check if PM if the amount is reason unreasonable
Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
