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Account suspended, can't login to my account, can't reactivate SIM, can't contact support.

GChristie
Great Neighbour / Super Voisin

Last time I missed a payment I just made one the next day and everything was fine. This time they deactivated my phone instantly, and when I try to login to my account I get a blank page that says "The page no longer exists" so I can't make a payment. Tried to contact support but because I can't login it's impossible. Tried to activate a new plan but it says my SIM is invalid, assuming it's because it's still linked to my account (plan activation page says my email is already taken, so clearly my account is still active in some form). 

3 REPLIES 3

GChristie
Great Neighbour / Super Voisin

@Dunkman @BKNS27 This was helpful, thank you both. 

BKNS27
Mayor / Maire

@GChristie 

Website worked fine for me.

Just clear cache, cookies and go incognito on your browser.

Dunkman
Oracle
Oracle

@GChristie 

The website is finicky.

Try a different web browser, clear cache or incognito/private mode

Even try a different device. 

You can't activate a used SIM card and you do not need to activate.  Just need to access My account page via the above instructions. 

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