Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I activated an account with Public Mobile I created a new email address for registration. I just noticed that I received a survey from PC Mobile to that newly created email address that is specific to Public Mobile. Is there a privacy informatio...
Hi,recently I have switched to PM from Rogers. I have noticed that my battery drain by cell stand by and this is the highest in the batter usage. anyone has similar issue? thanksaj
HiI have some extra funds on my account, i want them refunded to my credit card.I know that PM will not refund any amount for the plan, BUT this is some extra funds that got added to account, because i got charged twice, because of some technical iss...
I ported a number last Saturday but it didn't go thru, my PM number can call but not receive and I have data, incoming calls are still going to my Rogers. Rogers number is still working so I'm good since I still have a working phone. I have pm'd th...
Hi folks, I ported in my Wind Mobile # on Friday, but on the last step I got an Activation Failed message and I'm not sure things were ported successfully because I'm having issues with incoming calls / SMS / etc. My CC was charged and my Account is ...
I opened a public mobile account on Friday.In the chatr mobile port out the number to the PM account. Number: 416-***-8882.And then feel wrong, I want to port out another number: 416-***-8883 in Chatr.I call chatr mobile, I would like to PM port out ...
Hello, I put around 25$ in my account via a voucher since Saturday 19th nov, and my account still shows 0,00$. I can't activate a new plan.The historical payment shows that the voucher has been added.Could you please help? Oona
Mods please contact me.I've received sim cards in time for the promo, however everytime i tried to activate sim card it kept showing error. Finally learned the FireFox trick and tried it but couldn't figure out how to select the promo plan, as It was...
I noticed that their is no response from the MOD because of the workload.My question is why the company have a promo if they are unable to serve the customers?Do they think hiring few more MOD will destroy the company budget?
@Saray_OHello, I am new to PM. Activated my SIM card two nights ago. At first chose a new number. When it was activated, i chose to port my old (still active) Telus number. Said porting was successful. Cannot call out. When try calling my phon...
Hey all, I already msged someone on here about a porting issue, but I wanted to find out if anyone else is having the exact same issue as me. I ported over from Fido Saturday (on the first try there was an activation failed, then I tried again and it...
Like many, I recently signed up Public Mobile. During the payment process, the page died multiple times and once it finally went through, I was hit with three charges. My PM account doesn't list the three charges, but my bank certainly shows three se...
I have a Moto G. I checked the IMEI with Public Mobile and everything was good. I got my sim, unlocked my phone, got a number. I did NOT port. Activation failed at first, and I had no service at all. Then, the next day, I can call, I can get and send...
I don't want to deal with these issues and want to take advantage of Fido's similiar offer. Is it possible to get a refund?
Hi All, I have recently migrated from wind mobile. I seem to not be recieving messages from my friends on the Wind network. My main concern is I set the phone up a month ago and today I recieved a bill from Wind mobile for the month I have been using...
So I've been trying to port my mother's number since Saturday from Koodo Mobile prepaid with no luck. I told her I would handle the porting issue and not to worry about it, so I went ahead an messaged the mod team @Mary_M in hopes of getting the issu...
Hi I switched over from chatr to public mobile three days ago and I can only make calls. I cannot receive them. When I placed my chat sim card, it is still working. So I don't understand what is going on. My data is also not working. I created new AP...
Now that the promo is over, what kind of back log are we dealing with that require a moderator? What should our expectaions be?What is considered enough time lapse to resubmit an issue without coming off as too pushy?
@Jeremy_M, @Mary_M, @Shazia_K So here we are, another day spent following forums on PM trying to get someone to help me. I just don't know what to do anymore. I started with patiently waiting, but sadly I feel that will get me know where anytime soon...
After activation of my service with PM, I have figured that outbound SMS service not working. As per advice from PM web portal I have opened a new topic on this forum. http://productioncommunity.publicmobile.ca/t5/Discussions/Unable-to-send-SMS-Incom...
Good Morning,I've tried to port from Wind Mobile to Public Mobile first times that activation is failed and my credit card is rejected. The second time I have tried a credit card from another bank and it works and has successfully deducted the money ...
Good morning,I switched over to Public Mobile from ChatR. I am able to send texts but not MMS, I did change the APN settings. I can make calls but can't receive them. I did restart the phone a few times, reinstert the SIM and still no luck. Top left...
My public mobile is a 647 number and I was trying to call a 289 number in Pickering and I get a voice message saying I will be subjected to additional charges. Why is that?
So I moved over from Koodo and while I can't really complain as it is saving my some money now. However I feel I can say with utmost certainty we are throttled in some regards. My speeds tests have been slower then usual, but still faster than 3G, so...
I recently activated my sim and I can make calls and receive/send texts BUT CANNOT RECEIVE calls.I saw other posts by people having the same problem and I tried the solution and private messaged Brook_C but no answer. Please help. I need to be able t...
I'm new to Public Mobile. I went through the online registration process to transfer my old Rogers account + phone number to Public Mobile. I got the confirmation email but when I try to log into the Self Service with my username and password I get a...
Hello, Just wondering if there is a manual that will help describe the My Settings - Community & all it's associated functionality & options in more detail? Thanks in advance.
I am sure PM has enough after this promotion to outsource support team(I.e. Increasing mod numbers) so people don't have to hear lame excuse of backlogs
I just finished activating 3 accounts for the 4GB $40 promo and I've noticed that when we go to call each other it doesn't go through but we are able to call others. Just wondering what I could do about this?Thanks
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