[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM CARD REPLACEMENT
Hello.Problem: Water damaged phone and SIM card. 1) Can I order a new SIM card and retain my old # and plan?2) If yes to 1), approximately how much for replacement SIM card?3) Is the SIM card one size fits all? Thanks
Autopay Bonus Data
If I switch to the $15 plan that gives a 250mb bonus for data and I cancel autopay the bonus will be removed I understand. But I am wondering if I reinstate the autopay after a month, or two, or even three months later will the auto-pay bonus return ...
Need to ask, when overseas, How to Call to Canada?
What is the Process to Dial to Canada when overseas? Is it 011International Prefix+1Canada Country Code416Area code Is it like this? 011+14160000000
community reward
the solution I got is different with the total email received. I found two person had removed the solution. Not sure is PM admin removed or the person who posted removed. lol.
Resolved! 10$ savings missing
On March 1st and 2nd, I registered two phone numbers with a 40$ per month plan and I just got my first bill but there is no such as 10$ savings applied to my accounts. What's happening here?
Resolved! Rewards question
What can you get rewards from in the community and how long does it take for rewards to show on the account?
Manual and automatic payments cannot be made
I used topay with autopay all the time, but I accidentally unbound it one day. When I bind autopay again, the system will prompt meUnable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase coul...
$25 referral fee....didn't get it.
Referred two people before March 31st deadline. Didn't my $25 for each. What's the problem here?
Resolved! early payment
I am a newbie. Is it my understanding that you can not make an early payment? It has to be on the date that you signed up? Just wondering. I am happy with my plan, and all the rewards are just bonuses to me. Who doesn't like rewards.
Setting up SelfServe without access to phone number
Please enable me to set up my SelfServe account to received the 6-digit code via email instead of text.
Having problem recieving calls and txts
I just change to public mobile SIM card. I can make calls, but I couldn’t receive calls or msgs. @Moderator Team
Store put new plan on wrong account
HiI went to the store yesterday to change my plan to 50$ for 30 days. But the store put the plan on my old number. Now my account shows I have a balance of 13$ and owe 23$ today but how do I get the new plan I just purchased yesterday that got put on...
Resolved! New phone
I'm buying an unlocked phone that was with Public. Can I take the sim card out of my existing phone and put it in the new one and just continue on or is there more I need to do?
my phone number is not activated
I paid the amount and activated my sim but my phone number is not activated
Resolved! Big problem
I just signed up for public mobile, enrolled in autopay. And something happened at the end of the registration as if it crashed. I put my sim card in. I call my friend and it works. But when he calls me, someone else picks up. I need help please ...
I activated my SIM card today and paid the plan, but I cannot receive any call or text
I tried with 3 different phones. With the new SIM card activated, I can call out, but when calling in, my phone even doesn't ring and no incoming call shows. People who are calling in can hear the ring and then are directed to voicemail. No text can ...
Brand new Micro sim card exchange to nano possible?
I have a brand new Micro sim card which I never activate it, wondering if it is possible to exchange for a nano one so that I don't need to buy another sim. TIA
porting number
how do you know if there are problems with porting number.my old Sim card doesnt' work now I've been waiting 3 hours. How long should it take?
Resolved! I need to activate my new plan
I have changed my plan and need to activate my new plan. but I couldn't I need to wait till April 27 to be able to use my new plan I have Added $8 as Add-Ons but didn't work and I am still not able to make a call from my cell phone
Re-Capcha V1 shutdown , can't log into account
Anyone else having this issue?Re-Captcha box giving a message saying it is shutdown , cant log into account .Blocked for an hour ...
Resolved! Question regarding suspending account for vacation
Hello all, Just a question regarding suspension via the Lost/Stolen option in self-serve. I am going on holidays for 2 weeks, and wanted to know what the best option was since I will be going out of US/Canada and will be getting a local SIM while I...
Resolved! Friend prefers not to use Autopay
Switched to Public about 2 weeks ago and couldn't be happier . About to switch my 3rd friend who prefers not to use Autopay. Do they receive an email reminder for payment each month ? Thanks
Resolved! I Switched to another carrier and I have no statement from Public Mobile for all my payments.
Recently i switched to another carrier and transfered my phone number, my problem now is i need my history of payments with public mobile but i have no way to get them. Since public mobile never sent them to me. i would like to get them via pdf or vi...
Call
Not getting any calls on my phone, all the calls are going to voicemail
Resolved! Lost /stolen mode and plan change
Just wondering if anyone has done a plan change while on lost stolen mode. current scenario:available funds: $27 current plan: $10/30 daysplan expires: April 9futuredated plan: $15/30 dayscurrent status: lost stolenPlanned reactivation date: Mid M...
Resolved! Porting old phone number
My old number from Koodo has not ported to PM. I followed procedures suggested. Also tried to change my temporary number in my profile, response was the number is ineligable. Checked with Koodo there are no issues with my account and is still active ...
Resolved! Getting a Account Statement / Summary
Hi Public Mobile Community, My wife purchased a SIM Card yesterday and we activated a plan online. Does anyone know if it's possible to retrieve some sort of account summary / statement either online or by contacting Public Mobile showing her name, ...
Resolved! Payments
Just wondering if Paypal or Visa Debit can be used for auto payments or is it just a credit card??
Resolved! iPhone 4s can't access cellular data network
After trying to change APN settings to no avail I noticed that when I go to Settings-General-About, I see that my network is public mobile and my carrier is TELUS 16.0. My wife's iPhone SE formerly on TELUS changed over when she ported her number an...
Porting from chatr to pm
I sent request porting from chatr to public mobile and still I'm waiting for . I need some one who can help me I request 10 hours ago until now nothing change
