[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data use
I have been getting messages telling me that I have used up all of my data in my plan. I checked the history and I see that I have only used about 1000 MB. I purchased it an additional gigabyte to offset this and have been told it’s used up, and have...
1GB of usage promo and data add-ons
Hi, I have noticed that when I log into my PM account I don't see the 1GB add-on that I had it since I opened my account with PM (in addition to the regular 1GB) as well as none of the data add-ons I had in the past. I was away for a month in August/...
Resolved! Need to talk to a customer
How can I get to a customer care service representative?
Resolved! Cannot make or receive calls
Need help as I’m not able to make or receive calls.
My phone number is messed up
When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different num...
Resolved! email
Microsoft blocked my outlook email account while I used it abroad. It is virtually impossible to answer all the question they ask in order to get it back. For that reason a need to change my email address in my account. How can I do it? The answer pr...
Resolved! Changing IP adress
Topic may be irrelevant. I am thinking of changing my IP address and all network settings (internet) But first I want to ask, will this mess up my mobile account with Public Mobile?
Resolved! Old loyalty program
When someone new signs up do they automatically get put on the points or do they get an option
Resolved! Refer-a-friend
When I referred a friend last week, we forgot to put in the “Refer-a-friend code”. How do I do that now, after he has already activated his card?
Porting
Hi I am having trouble porting my daughter's number from chatr to public mobile.
Resolved! HOw to avail the 2GBFiona
Hi, how do I get the free 2 GB
Resolved! No access on my email add
Hi, I don’t have access on my email add to get the code to access my account.
Missing 250mb us roaming data
Bought a $20 US Roaming package, got the qp day unlimited text and calling, but the 250mb data never showed up and my trip is over tomorrow. Connecting to Telus fine and went through all the troubleshooting / reboot phone to no avail. Husband did th...
Resolved! Upgrading to 4G and existing discounts
Right now I am on a $25.00 3G plan and I have a monthly discount of $4.00 ( $2.00 for automatic withdrawal and $2.00 loyalty. If I upgrade will I still get my $4.00 monthly discount? I find that 3G is too slow and I am hoping that 4G will be faster ...
Resolved! I am unable to login public Mobile self serve.
I remember my email and password but it can't login into my account.
Resolved! Re: HELP RESET MY PIN
The worst service i have ever seen in my life, not able to get hold of anyone, not able to reset pin, not able to login. And guess what these guys are autodebitting from my account every month. I call this a fraud system. Shame on you public mobile
Resolved! Monthly invoice
I paid my account using the automatic payment using my credit card. Since it is automatic payment, it does not give me an individual monthly invoice. Is it possible to ask for my monthly individual invoice starting January 2022 since I cannot view it...
Resolved! Fiona 2GB
I deleted my promo code for the 2GB due to Fiona. Is there any way to get it back? I really need it for work.
Resolved! 2GBFiona
I have four accounts I am trying to activate the free 2GB of data on. Every account says code invalid, I’m copying it right off the link that was sent to us. Any ideas? edited by computergeek541: miscategorized, not rewward related
Resolved! promotion to refer a friend
I got a text message from Public Mobile that if I refer a friend by Sept 30, "we will give you and your friend a $5 credit every 30 days for up to five months" . My friend activate the SIM card on Sept 30 but she did not see this info/reward and neit...
Resolved! FUNDUS
Where I see My FUNDUS please ???
Resolved! Intl Long distance
Hello,i was gifted those two bundles a while ago. Never used them. But now I would need to call France from Canada. Do I need to activate them or can I just call France without being charged at all. Thank you
data usage issues
for months i get data turned on before month end then within 4 days im sent message saying ive used 75% then withing hours or a day of too its at 100% and turned off. when i look at usage im no where near limit.this time data was on on monday sept 26...
Resolved! My account
I am unable to log in.
Resolved! Did not receive refer a friend bonus
Hi, I helped a friend activate his Sim with Public mobile on August 29th using my referral code but have not received any texts saying the referral was successful.
Resolved! Log on
I can't log in to my account but can log into my rewards
No data
I am not able to connect to data on my new phone, the public mobile option as a network does not appear.onky able to text or phone.
Resolved! Account not reset
I paid 25 dollars for a new plan rather than waiting till October 13 because I wanted data immediately. But it looks like the service isn’t working. Plz look into it. Or refund my money
Resolved! Out of data need to purchase and add on
If I purchase an ad on does it recur in the following month or is it a one time purchase
Resolved! Payment
I want to use a different card
