Account not reading right plan

[sabrinapitcher]

I had a 30$ package with 2G of data. On October 5, 2022 I updated my package to the 40$ with 5G. I made the payment and got a confirmation for it. When I just checked my account it is reading I still have 2G and on the 30$ plan. Can someone tell me what could be wrong with this or how to have it fixed?

[sabrinapitcher]

Thank you. I signed out and signed back in. Also did the refresh and it worked. Is reading the right plan now. Thanks again! 

[cellphoneuser1]

@sabrinapitcher Open browser using incognito mode and log in.  That makes it ignore the cache. The site might be showing old info.

[hairbag1]

[darlicious · Accepted solution]

@sabrinapitcher 

Or log out of self serve. Close your browser. And log back in using secret/incognito mode.

[dust2dust]

Click the little spinner refresh icons lower down or use private mode. That may update what you see.