Help Tickets Unanswered

[Wescitt]

I have submitted help tickets on Oct. 7 and Oct 12 for the same issue. I have yet to get a response (Oct 14) to any ticket. 

My account is showing a Data overage but the view usage is showing much less data used then my cap. It has had over a week to update the usage. I purchased a top up last week. It is showing 0 used but the phone won't connect to data. 

[RossN · Accepted solution]

@Wescitt 

hi try to clear your cache and cookies or try a different browser in secret or ingognito mode,  reboot and try to login again see if it clears things up    not sure sure how you are contacting them but they should have responded by now  to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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