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The sim not arrived

Fil
Great Neighbour / Super Voisin

the sim that I ordered and paid for on September 29, has not arrived.  When I look at the email that was sent out, they did not put my apartment number on the mailing address.  Can you rectify this and see that I get the sim that I paid for.

Fil

2 REPLIES 2

cellphoneuser1
Mayor / Maire

@Fil Go to bottom of page and open the chatbot. Create a ticket to get help from a customer support agent.

darlicious
Mayor / Maire

@Fil 

Contact customer support with your email, order # and shipping address and ask for the address to be corrected and to ship out a new Sim card. Scroll down to the bottom of the page and click on SIMon to submit a customer support ticket.

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