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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29222 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40957 Views
  • 185 replies
  • 29 Bravos

Resolved! Canada/USA/Mexico plan

Do I need to have my roming option switched to on when I go to the USA from canada. Or does it change automatically when I cross over With roming switched off on my phone. 

Bueckert by Great Neighbour / Super Voisin
  • 81 Views
  • 5 replies
  • 0 Bravos

Rewards are not being paid out.

I am paying customer on a $30 + Plan since October 2024, so far I only received 0.9 Points in Rewards. So I reached out to CS_Agent and this is what I am told. I don't believe what they are saying is correct. edited by computergeek541:  removed unrel...

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Jattdesi by Good Citizen / Bon Citoyen
  • 141 Views
  • 3 replies
  • 1 Bravos

Public Mobile Service

My Public Mobile service stopped working last October 2024.  I can no longer get into my account to make a payment.  How do I get my service back, January 21, 2025.

Kenny99 by Great Neighbour / Super Voisin
  • 81 Views
  • 6 replies
  • 0 Bravos

Roaming with a Canada / US plan

 Why do I get this message when I have a Canada / US plan?Public Mobile here. Welcome to USA. You will need a Roaming Add-On to use your phone if you do not have a Canada-US or Canada-US-Mexico plan. You can get a US Roaming Add-on for as low as $10 ...

Don76 by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Resolved! billing

I am being illed on 2 credit cards. This should not be happening. I am getting billed on a new card since December and stil be blled on a card that has, to my knowledge , expired. Can you tell me how to get this rectified? thank you 

Resolved! Transferring a number

I’m in the process of transferring from Koodo to public. I have responded to Koodo with yes . I understand it may take up to 5 hours. I understood I would still be able to make outgoing calls as well as texts, however can do neither. Any what I shoul...

Mommygunn by Great Neighbour / Super Voisin
  • 59 Views
  • 4 replies
  • 0 Bravos

How to get old number back after inactivity for more than 90 days

Hello community,Hope you guys are well. I have lost access to my old account due to inactivity for more than 90 days. Actually, I had to go overseas for few months therefore I paused my subscription and unfortunately I forgot to turn it on and now I ...

Mbilal by Great Neighbour / Super Voisin
  • 44 Views
  • 5 replies
  • 1 Bravos

login passcode

I got new phone. I try to login my account to buy esim card. It is two step authorization. I have emailpasscode. But, I cannot access phone passcode because I don't have access to phone now. Can someonehelp solve this issue? Thanks.

Ying20109 by Good Citizen / Bon Citoyen
  • 56 Views
  • 7 replies
  • 1 Bravos

Resolved! What Add-on do I need to buy to have roaming in France?

Can anyone please help? I am going to France and want to buy a talk/text add on. I don't see an option for France or Europe - a lot of other countries and UK etc. Does anyone know what add-on I need? THANK YOU SOOO MUCH

DDCC by Great Neighbour / Super Voisin
  • 69 Views
  • 6 replies
  • 1 Bravos

Resolved! Change of SIM card and number?

hi tech support team,      We've recently moved from Ontario to New Brunswick. Question is, do I need to change my SIM card and phone number? 

eSIM to SIM

Hi. I currently have an (older) phone that supports eSIM.  I plan to buy a new mid-range phone that does not support eSIM.  So I need to buy a physical SIM.  Two questions:1) what is the difference between the two physical SIM options on Amazon?https...

ytzslee by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 1 Bravos

Resolved! Canada-US-Mexico wide plan, service issues in Florida

I got my new Canada US Mexico wide plan a few weeks ago before a visit to Florida. When I landed I had a strong signal with AT&T, unfortunately I could only make a couple intermittent calls or texts and then nothing worked. I restarted my phone sever...

Mark987 by Good Citizen / Bon Citoyen
  • 123 Views
  • 8 replies
  • 0 Bravos

Ex spouse

My ex wife is paying for hers,my sons and my phone service…I’d like to get taken off her account and start my own…any help would be greatly appreciated…not being able to call a representative poses an inconvenience .

BLF-BLF by Great Neighbour / Super Voisin
  • 70 Views
  • 5 replies
  • 0 Bravos

Resolved! Larger SMS messages not sent, not receiving atrachments

My SMS feature has been a point of contention for me. First of all when I send texts, which are no more than 200-250 characfers, it never sends. When I shortened the same text, it sends. Is there a size limit for the number of words in SMS ? I also h...

MSS Messaging requires phone #

I am not getting texts from Public mobile. Message comes upPress settings, go to phone settings, and enter your phone numberPrimary or secondary will not save. I don't know how to use this. Please, can someone call me?

Oldmeemers by Great Neighbour / Super Voisin
  • 37 Views
  • 2 replies
  • 0 Bravos

My Account page not loading?

I log in successfully but when I click on the My Account page it just diverts to the Public Mobile home page. I can't reach the my account page. I've clicked on links in the help articles too and it just goes to the home page. 

Megan1286 by Great Neighbour / Super Voisin
  • 74 Views
  • 5 replies
  • 0 Bravos

Data

Is it possible to use my points reward to increase my remaining data?

Resolved! up grading to a better plan

I am 5 days into my current plan. I want to change it to one that includes Mexico. It is $5 more than my current one. If I change now, do I pay $35 now, and get a new renewal date, and the money i paid 5 days ago is gone? or is there some kind of cre...

pvlarry by Great Neighbour / Super Voisin
  • 90 Views
  • 6 replies
  • 0 Bravos

Resolved! Turn off automatic top-up

I was billed for an automatic top-up which I was not aware of. I’d like to deactivate this automatic function and ideally be reimbursed for a service which I did not willingly and knowingly order  

Suzie82 by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 0 Bravos

Legacy account friend referals not applying discount

Hello, I have a legacy account with 23 friend referels. I was charged the full amount of my plan. (35$) My points did not apply to the transaction. I also noticed that I have had the problem for the last few months without noticing. Please help recti...

ZacharyCV by Great Neighbour / Super Voisin
  • 34 Views
  • 1 replies
  • 0 Bravos

Resolved! Rcs

I'm new to public. Been with for almost a month. Can't seem to get the rcs chat feature to work. Everything that has to be on is on. Keeps saying verifying phone number. It's been doing that since I switched to public. Tried everything the others hav...

Does unsubscribing cancel my phone plan?

  I just signed up with Public Mobile, but I wanted to disable the subscription feature and just top up my phone manually. When I go into settings and try to disable the subscription, it makes it sound like I’m getting rid of my whole plan. They say ...

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bobca420 by Good Citizen / Bon Citoyen
  • 58 Views
  • 5 replies
  • 0 Bravos
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