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Canada/USA/Mexico plan

Bueckert
Great Neighbour / Super Voisin

Do I need to have my roming option switched to on when I go to the USA from canada. Or does it change automatically when I cross over With roming switched off on my phone. 

5 REPLIES 5

DennyCrane
Mayor / Maire

Of course. You're still roaming on another carriers network, even if it's included in your rate plan. Because it's a prepaid carrier it's better to leave data roaming on all the time, as there will never be any extra charges.

karunasimkhada
Great Neighbour / Super Voisin

Yes, you have to turn on Data Roaming. it does not change automatically if data roaming is switched off. 

Suggestion-

this is prepaid company. you will not get extra bill if you turn on Data roaming. it should be ON all the times so that you do not have to do it Manually. 

steps to turn on Data roaming

1. go to Settings of your phone 

2. go to Cellular

3. go to cellular data options 

4. turn on Data roaming

and then you are good to go. 

in case if you are not getting network once you are in USA then you can try to follow some instructions. 

1. go to Settings of your phone 

2. go to Cellular

3. Network selection

4. turn off Automatic

then it will show you some USA carriers and try to select one by one then you will get networks if public mobile has tie-up in that area with USA carriers. 

 

hairbag1
Mayor / Maire

@Bueckert 

additional info...actually you can enable roaming as directed and just leave it on. With Public Mobile you pay for your plan and when you reach your data limit...it just stops. You'll never be billed for extra data usage or anything else with pre-paid service.

alegator_23
Great Citizen / Super Citoyen

Hi @Bueckert ,

As mentioned  you have to enable the roaming while traveling to US, here is the link to read about it and how to enable it:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Best.

Hope that helps.

hairbag1
Mayor / Maire

@Bueckert 

go to settings and enable Roaming Data to use data while in US with the Canada / US / Mx plan.

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