Request for a Refund

[HLO123]

Recently, I purchased an add-on $20 during my stay in Ohio. But it didn't allow me to call, WhatsApp or text after the add-on. How do I go about asking for a refund?

[Yummy · Accepted solution]

Contact agent and ask for refund since add-on did not work as expected.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[hairbag1]

Top of this page click Get Help / Chat with Simon to start process of CSA assistance.