10-17-2022 04:35 PM
I redeemed $15.00 reward for 1 gig data and was charged $37.29 for my monthly plan which I did not change. Please help. Thanks
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10-17-2022 04:42 PM
I always like seeing pre-tax...$33. How did you redeem from what? Voucher? Registered credit card?
10-17-2022 04:41 PM
@drray006 wrote:I redeemed $15.00 reward for 1 gig data and was charged $37.29 for my monthly plan which I did not change. Please help. Thanks
Redeeming points for an add-on doesn't change the amount that you would be charged for your plan. What's the pre-tax price of your plan?
10-17-2022 04:38 PM
What is your plan cost?
Did you have any existing funds on account?
When you say 'redeemed' - did you exchange points for $?
