Data not working

[Ccp176]

I added data for my trip from Canada to USA for 10 days. First day worked; now not working. Reset my phone and still not working. 

[Anonymous]

@Ccp176  - when did you add the US data add-on.  The 10 days starts the minute you add it.

[computergeek541]

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@htrancanada2023 wrote:

Try to restart your phone and it'd work!

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While that is something to try, there isn't any way to know for certain if that would work.

[Meow]

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@htrancanada2023 wrote:

Try to restart your phone and it'd work!

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If it could be that simple we would not have zilion posts 'US add-on not working'...🤢

People are not reading posts here, buy blindly add-on which seldom works.

[htrancanada2023]

Try to restart your phone and it'd work!

[computergeek541]

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@hairbag1 wrote:

@will13am...

I don't believe it works on Verizon network either...but...sometime in the last few weeks, that suggestion was put forth by CSA.

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This is really a question of if Telus has a roaming agreement to use Verizon's LTE network.

[ZuckMark]

https://www.fcc.gov/consumers/guides/plan-ahead-phase-out-3g-cellular-networks-and-service

Plan Ahead for Phase Out of 3G Cellular Networks and Service.

Your mobile phone is more than a few years old, you may need to upgrade your device before your mobile provider shuts down its 3G network, to avoid losing service. For more information on your mobile providers' plans for 3G retirement and how you can prepare, contact your provider directly.

What is happening?

Mobile carriers are shutting down their 3G networks, which rely on older technology, to make room for more advanced network services, including 5G. As a result, many older cell phones will be unable to make or receive calls and texts, including calls to 911, or use data services. This will affect 3G mobile phones and certain older 4G mobile phones that do not support Voice over LTE (VoLTE or HD Voice).

[hairbag1]

@will13am...

I don't believe it works on Verizon network either...but...sometime in the last few weeks, that suggestion was put forth by CSA.

[will13am]

@Ccp176 , the roaming partners are T-Mobile and AT&T.  Do not try to connect to Verizon, it won't work.  That network runs on a completely different standard.  Make sure that roaming data is enabled.  By chance is all the data consumed?

[hairbag1]

Turn off Automatic network selection and select T-Mobile...see if that works. Try AT&T...see if that works. Try Verizon...see if that works.

Let us know which works...if any.

I found data works best in urban areas...not so much in rural areas of eastern Washington state.