@Uy_SMS
$30.70 is $26 plan amount with tax.
the $11.50 charge is aa $10 add-on with tax. Did you buy any $10 addon on that day? Maybe a data addon?
And if you have just a Visa card on file, there is no way PM has your Mastercard.
Or you have updated your card to a MC ?
or any chance your card was being used by your family with another PM account?
Or do you have other services with Koodo or Telus? Since Telus owns PM and Koodo , there are times they will use a different merchant name for the charge.
if you are certain it might be an incorrect charge, check with PM CS agent.
Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
