SIM card suddenly locked, need a PUK apparently ???

[smythdon55]

HELP ??

[softech]

@smythdon55   let us know if PM agent able to help  🙂

[walker1 · Accepted solution]

@smythdon55 

From your description, sounds like your going to have to ask for that code from a Customer Support Agent, by using the Chat Bot Simon to get a service ticket started first.

The link is at the bottom of this page.

[dabr]

@smythdon55   If it is the SIM PIN you need, then the default PM SIM PIN is 1234 unless a new PIN was created for the SIM.

A phone PUK code would need you to contact the previous provider if the phone was purchased through them or if it's Samsung, then phone their customer support and they will provide the unlock code too.

[softech]

 @smythdon55 

What was the exact error?  You sure it is SIM card PUK it was asking for?

If it is sim card PUK and the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there