Good luck with double payment

[rusty69]

No admin help at public that's for sure

[BKNS27]

As stated previous post.

Overcharge will remain as credit in the account…so funds hasn’t disappeared unless members are hard up for funds and wanting a refund.

[softech]

@rusty69  Seems like you tried to use Chatbot earlier and didn't have any success

Yes, Chatbot usually just provide information.  For actual support from PM, please open ticket with Chatbot.  You can follow Method 1 below to open ticket with Chatbot.  In case it is too confusing, open ticket with them via direct message (Method 2):

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow · Accepted solution]

HI @rusty69   No.  there is always help with issue like this

I had issue with PM payment and they helped me sort it out within a day

You just need to open ticket and check message and reply them.

You opened ticket yet?  If not here you are:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437