over payment

[Pam45]

why am I getting an additional charge of $10.5 per month?

[hairbag1]

@Pam45 

the old Rewards program has been retired and now we can collect points. if you're interested, here's some info on how the new points program work.

https://www.publicmobile.ca/en/on/get-help/articles/public-points

[HALIMACS]

Can you advise which plan you're on, @Pam45 , and how much (exactly) is being withdrawn from your payment card, please?

How long has this been going on?

Either your getting the rewards change effect we all got, or missing the taxes on a higher priced plan, or perhaps someone changed the plan subscribed to.

Additional information would be helpful.

[hTideGnow]

hi @Pam45 

you were wondering where the autopay/loyalty discount/friend rewards gone?   PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after.  Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile.  Instead of $2 autopay discount, you get 5% of your plan in points.  

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit