My phone was just inactivated. I need to make payment with a new credit card.

[Yummy · Accepted solution]

Clear your browser's cache & cookies or use incognito mode

Log-in to My Account

Select ‘Payments’

Select ‘Manage Payment Method’

Select "Manage Your Card"

Select "Update Card Information"

[hTideGnow]

HI @hcormier   hope you have no issue logging in My Account and update the credit card

In case any problem and you need your service back quickly, you can pay by voucher first.  Get a voucher from Shopper Drug mart or online via recharge.com and load the voucher via *611 and the service will resume within 15 mins

If you really have trouble accessing My Account, you can try to reset password yourself first.  Or you can seek PM CS Agent's help:

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Quigley]

@hcormier 

Login to your account using a browser in incognito or private mode first.

Use a different device like a computer or laptop instead of your mobile phone 

You'll have better success.

Then update your Credit card information before making a payment.

[softech]

@hcormier   you can login to My Account and first update the credit card and then make a manual payment to resume service

To update your card, login to My Account (preferable to use Incognito mode) , then go to Payment page select Manage Payment Method and then Update Card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Once new card is added, click "Resume my plan" and follow the steps to make a manual payment