Forgot password link isn’t working?

[PG3]

“There was an error resetting your password. Please try again later” keeps popping up and I need to update my payment details. 

[Yummy]

After resetting password wait 20 min to try to log in.

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[dabr]

@PG3   Try another browser or incognito/private mode.  You can also try clearing cache/cookies and retry otherwise try again in about an hour.

[softech · Accepted solution]

@PG3  Please try once more but using Incognito mode and see if it works

If not, then please open ticket with PM support and they will help out:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there