didn't get Christmas bonus text

[Arrbilly]

Hi.   I didn't get Christmas bonus text.  How do I go about getting it?

[Arrbilly]

Problems resolved!  Thanks for the replies.  Happy New Year, everyone!

regards

          R

[Quigley]

@Arrbilly 

The website has problems with caching and seeing old information in your account.

Try logging into your account using a different browser in incognito or private mode instead.    

Then do a refresh of your overview page, by clicking on the little circular refresh wheel.

[softech]

@Arrbilly   make sure you check the Community inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage for Support's reply

[Arrbilly]

Hi All

Thanks for the replies.  I've submitted a ticket and hope to get a reply soon as I also discovered that I hadn't gotten the new program I'd signed up for a few months ago and had received a confirmation of.  Guess I should check my account more often...

[hTideGnow]

Hi @Arrbilly   

you can add it back easily and quickly with chatbot, just follow the exact sequence on Chatbot and you will be able to submit the ticket

at : https://publicmobile.ca/chatbot.

First type Missing Bonus

Then click the only choice   My Bonus is Missing 
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Contact agent to add it manually.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Quigley]

@Arrbilly 

Try sending YES2 to 4911 

If that doesn't work, then you'll have to ask for a Customer Support Agent to add those holiday gifts to your account manually  

Use the Chatbot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

[softech · Accepted solution]

@Arrbilly 

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there