12-30-2022 12:37 PM
Hi. I didn't get Christmas bonus text. How do I go about getting it?
Solved! Go to Solution.
12-30-2022 02:46 PM
Problems resolved! Thanks for the replies. Happy New Year, everyone!
regards
R
12-30-2022 01:19 PM
The website has problems with caching and seeing old information in your account.
Try logging into your account using a different browser in incognito or private mode instead.
Then do a refresh of your overview page, by clicking on the little circular refresh wheel.
12-30-2022 01:12 PM
@Arrbilly make sure you check the Community inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage for Support's reply
12-30-2022 01:10 PM
Hi All
Thanks for the replies. I've submitted a ticket and hope to get a reply soon as I also discovered that I hadn't gotten the new program I'd signed up for a few months ago and had received a confirmation of. Guess I should check my account more often...
12-30-2022 12:51 PM
Hi @Arrbilly
you can add it back easily and quickly with chatbot, just follow the exact sequence on Chatbot and you will be able to submit the ticket
at : https://publicmobile.ca/chatbot.
First type Missing Bonus
Then click the only choice My Bonus is Missing
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-30-2022 12:46 PM
Contact agent to add it manually.
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
12-30-2022 12:40 PM
Try sending YES2 to 4911
If that doesn't work, then you'll have to ask for a Customer Support Agent to add those holiday gifts to your account manually
Use the Chatbot Simon to get a service ticket started first.
You'll find the link at the bottom of this page.
12-30-2022 12:38 PM
first try to send YES2 to shorcode 4911
if you got back a reply saying they will add it, good
if not, then just open ticket with PM Support and they will add it back for you.
Please open a ticket via Chatbot for PM Support :
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there