second cell phone number

[LauraWT1954]

I have been paying for an additional account for my daughters cell phone. i updated my credit card info for my number but not for hers and hers has been suspended. How can I reactivate it? i will give the credit card info for the new card I use for my phone, I thought this would happen automatically.  How can I reactivate so she can keep her same phone number? How can I add my credit card when her account is suspended?

[Meow]

Every account is independent and have no link to other accounts. Changing CC info on one account will not affect other account.

She has to log in to her account, update CC info and manually pay. Service should restart automatically or button 'resume' or similar should appear.

[hTideGnow · Accepted solution]

HI@LauraWT1954   you will need to login your daughter's My Account to change the credit card.  Do you have the login? Try Reset Password or open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you want to resume service quick and deal with login later, get a voucher from Shoppers Durg mart or online at  Recharge.com, then load the voucher using *611 , that does not require your 4 digits PIN

[softech]

@LauraWT1954   PM My Account system is one email for one account.  You must have used another email for your daughter's account.  Do you remember that?  You can try to use Reset Password link there and put in all the possible email address and see if you receive the reset password email from PM

If that doesn't work, please open ticket with PM support using Chatbot and support will sort out the email address used for your daughter's account for you:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

If your know your PIN number you can try *611 to reactivate