Call display not working

[HuronBob]

Hi, I have looked at previous posts and can't seem to find an answer. All incoming calls display "Private number" even though I know these numbers are not unlisted.The only numbers that are displayed are other P.M. numbers. I sure would like to get this resolved.

[computergeek541]

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@SheBob wrote:

@computergeek541  The numbers were not showing up on the phone exceot for P M numbers. None of my contacts were showing up on the phone when they called unless they were subscribed to P M. They all said "private number" but the issue is now resolvedby having an agent reset the network on my phone.

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Thanks for clarifying. I was only asking because the category originally chosen for this messages thread inidcated there being a possible issue with your online Self Serve account.

[SheBob]

Just so everyone understands, I am SheBob (Sheila) and HuronBob is my husband (Bob) hence "SheBob". We were both working on this problem at the same time so the dialogue trail may look a little strange.

[SheBob]

@computergeek541  The numbers were not showing up on the phone exceot for P M numbers. None of my contacts were showing up on the phone when they called unless they were subscribed to P M. They all said "private number" but the issue is now resolvedby having an agent reset the network on my phone.

[softech]

@SheBob   thanks. happy that it helped 

What is more important is that people get helped 🙂

[SheBob]

@softech Once again you came up with the solution to my issue. With your community involvement you should be getting your service for free  🙂

I submitted a ticket through the chatbot and soon got an agent that tried a few things before resetting the network on my phone and that seemed to do the trick.

Thanks again

[computergeek541]

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@HuronBob wrote:

Hi, I have looked at previous posts and can't seem to find an answer. All incoming calls display "Private number" even though I know these numbers are not unlisted.The only numbers that are displayed are other P.M. numbers. I sure would like to get this resolved.

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For these incoming calls, is no number being shown on your phone or are you saying that no numbers are being shown in Self Seve?

[HALIMACS]

@HuronBob 

Try this.

When someone calls you, create a contact with their name attached to that phone number.  I presume you're using a google account to manage your contacts?

Reboot your device.

Ask them to call you again - does the number display as the contact you just created?

[HuronBob]

I swapped out the sim card to another phone and had my neighbor give me a call. The problem persisted indicating that it is a network problem I will now contact C S through the chatbot and open a ticket. Thanks for your help. I will let you know how it goes.

[softech]

@HuronBob   if the same result on another phone, then it is a network issue.  Then please open ticket with PM support using Chatbot.  They can investigate and fix the issue

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HuronBob]

Ok I'll give it a try

[softech]

@HuronBob   it is like a device issue instead of network

Try to borrow a phone from friend or family member, put your PM sim card there and test it out

If it works on another phone, it is a device problem with yours.  You might need to reset your phone to resolve it