My wife's email

[Bob313]

My wife and grandson cannot log in to my account there email addresses are not recognized although they were the emails I used when I set up there my accounts. Now my wife's phone is locked because of no payment because I can't get in to her account to rectify the banking issue she now has no phone to use how do I change or renew their emails so that they can log in

[softech]

@Bob313   did you try Reset Password link there?

if that does not work, open ticket with PM support: and the can help resetting

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there