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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pin

Horrible business concept so far.How can I receive my 4 digit pin to make a payment. I got a new phone recently..Thank you.Good luck to all

All rewards disappeared

I just updated with my new credit card for autopay, now I noticed all rewards disappeared friend referral, loyalty, autopay. This is rip off! I have been with PM for over 4years. I can see this company is going downhill! Thinking of moving...

Resolved! i want to remove voicemail

code please to dial

Resolved! deactivate an account

Deactivate the Public Mobile account registered to xxxxxxx passed away on May 5, 2022

Resolved! hi i have used my 100 min but paid for 1000 us long distance why can i not use those min when my 100

let me repeati switched phone from apple to googleit may be a program issue sometimes rge outgoing call works after 5 attempts some 7 some neverso model isi11 promra58k test keys

Phone does not receive incoming calls. The person calling has to call three times to get through.

I have been with Public Mobile for several years and never has a problem. Now people have to call three times to get through. My kids have the same issue with their public mobile plan as well.

Resolved! My Account information

Why does my plan information on my account have the wrong information again. This happened last month and I opened a ticket and was told what I was seeing wasn't actually what my account information was. After we spoke, the correct information appear...

Add on data for US is not working

Resolved! Recieving Videos from iPhone to android

Unsure if the difference in OS is causing this problem but I find whenever I receive a video from my friend on iPhone to my android the video appears smaller and very pixelated. I also find texts take longer to receive and send as well between the tw...

Verification issue

My payment didn’t go through last night due to suspicious activity on my card so it was locked and now I cannot access my account because they are trying to verify me through an old email that I don’t have access to. How can I change my old Emil to m...

Resolved! CPO phone offer

Hi,I purchased a new CPO phone on October 11. Received it on October 13 - thanks. I got the email on October 12 about the promotion offering $5 off the phone plan for 6 months. Technically, I bought the phone 1 day early, but what can I do to be elig...

Resolved! Cancel an online order

I ordered a phone on oct 5th, and my confirmation went to spam mail, so i was unaware it went through. All of my other public mobile emails go to my inbox. Because i did not know this order went through. i recordered a phone on Oct 13th thinking it d...

Resolved! Phone plan not working

I have been with public mobile for years. I have loyalty points and friend referrals. For some reason this year my 3G plan was not working anymore. My text won’t all go through and my data doesn’t work. For 2 months now I have had a terrible time wit...

Resolved! Restore account

I need to make a payment today; my registered credit card was compromised

Resolved! My account email has changed and I can no longer access it

The email used to set up my account is no longer active. I cannot remember my username, password. I receive texts and my phone service works, but data is used up and I cannot increase it. Anyone tell me how to solve this? Having no person to conta...

I'm trying to make a payment but after I finish it says oops something went wrong.

Resolved! PHONE LOST

Hi My phone lost somewhere how can i get new sim card ?

Resolved! Trouble accessing account

I need help. I am locked out my account and no longer have access to my recovery email. I am not seeing the option to receive a SMS text message instead. Any idea what I can do?

Resolved! to contact customer service.

I want to contact customer service.I can NOT log in to get a ticketit is really annoing

Resolved! My account suspended

I have an auto pay but my account suspended and it's not working right now. I tried manual payment but my card does not go through. Also I cannot issue ticket because my login doesn't work and I don't have a phone with me. Can anyone help me?

Login error

Trying to login to both mine and the boyfriends account. It won't let me in. Says "Page expired"The page you are trying to access is no longer available. How in world am I supposed to try and reactivate my accounts? This fully online help is for the ...

Had no service, but the "coverage map" said I should.

Was at "Bon Echo Provincial Park, 16151 Hwy 41, Cloyne, ON K0H 1K0, Canada" last week and kept loosing cell signal. Would get signal at the beach but kept loosing it back at the camp site. I know being out of a main city and in the trees can effect s...

Keep getting "Error" page when going to add a payment

I can't go to add a payment (expires tomorrow!!!) because it keeps going to an error page. Regardless of browser.

Resolved! 404 error on "submit a ticket" link

Keep getting this when I try to submit a ticket. Any ideas how to get around this? Whoops! Looks like we were too busy thinking about you. Go to homepage.404

Resolved! I am getting my "$5 a month" for refer a friend, but not getting my "1 public point" each month.

I "Refered a Friend" for the "get $25 over 5 months" promo. I am getting the $5 per month (it has been 2 months, so I have gotten 2 of those) but I am not geting the 1 point for every 30 days your friend has been with us. I know their account is stil...

Resolved! Help Tickets Unanswered

I have submitted help tickets on Oct. 7 and Oct 12 for the same issue. I have yet to get a response (Oct 14) to any ticket. My account is showing a Data overage but the view usage is showing much less data used then my cap. It has had over a week to...

Not receiving phone calls and certain text messages

I am not receiving phone calls and certain text messages. I turned off my phone, took my SIM card out, airplane mode is fine. How do I fix my problem?

Resolved! 90 minutes of 100 minutes is used up even though I didn't use it

Hi, my plan comes with 100 minutes of calling. In my usage page it shows that 90 minutes of that have been used, but I did not use that much. It has been like this for a couple of months now. Why doesn't the minutes refresh when the new cycle starts?

Resolved! sign 12 month for $25 to get bonus 2gb every month

is this promotion only for new clients? I am currently have $15 / month. I used the code 12MONTHS2GB but it says nod valid.

Account changes and charges

I changed my account type for 2 months while I was getting a new company phone. I changed it back, to the $15 plan, yet I am still being charged the $40 on the renewal cycle. The page shows that I have the $15 dollar selected.How do I go about fixi...

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