Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I accidentally had a typo in my phone number when was trying to move over from Fido. Now I have two numbers with one digit different. How can I fix this and reassign/move over the right number? Thanks for the help
Hi I cannot remember my password to my email to my public account .I need my cell number to access my email and lost my phone I have a new SIM card I want to activate with my same number So I can access my online and emails. Please @linkstomembers
I activated my SIM card and when anyone calls me it goes straight to voicemail. But I can call out and receive text messages.
Travelling to US next week, am currently on a 3G plan. If I add on talk and text ($15), will this work in Hawaii?I ask as some telco's have dropped 3G in USIf I change my plan to 4G, the charge is $40.00, am just into the first week of my current pla...
When trying to transfer my phone number from Telus it is coming up as please provide valid Canadian number but it is a valid Canadian number and currently in use. I do not want to get a new number.
Hello!I've been with public mobile for years without any problems, but over the last year or so I've had call audio cutting out (both for me and for whoever is on the other end) for 5-10 seconds at a time. This can happen several times over a 5 minut...
I want to upgrade from $40 to include USA calls
My credit card was cancelled due to fraud. My new card won't be activated for at least 10 days. This happened just as my pre-auth payment was to be taken from my card. I tried to log into my account, but my email address and password is not being ...
Hi, I lost my sim card this week and wanted to replace it with an unused public mobile one that I had from last year. I couldn't find an option to replace an old sim with a new one on the "my account" page. What's the fastest and easiest way to activ...
Move SIM card to my older (ZTE) phone and same issue - calls goes to voicemailMy kids Telus network called my phone and went to voicemail again INTERMITTENTLYHome phone called and it too goes to voicemail INTERMITTENTLYWe fully Format and Reset phone...
Hello, I was in Asia for a month and misplaced the sim card. Upon my return to Canada, i ordered a new SIM card. I followed all instructions on how to change the Sim card number to the new one. However, every time I type the new Sim card number and h...
Am I able to purchase a new Public Mobile SIM card and be able to keep my exisiting phone number? I do not want a new phone number if i do this.My current SIM occasionally loses connection and has been very spotty latetly (tried with multiple phones)...
Do I need a new SIM card when changing from a Moto G8 to an iPhone 13 or can I just swop them over? If I need a new SIM card can I keep my number?
Hi there, I have not been able to use mobile data on my phone despite trying many variations of the APN settings (as recommended in other poster's help threads). I wondered if my problem lies in compatibility with my Asus Zenfone 5Q ASUS_X017DA. I h...
Hi there I’m having all kinds of trouble loging into the account I made for my wife. I just added 60$ to top up her account and have no idea how to activate it. Password reset I tried and nothing works
I want to add new my debit card
The speed varies from 0 to 25 Mbps. So the 4G is working sometime, but it kept cutting off many times an hour. It makes my LG V20 phone useless. Is it a known problem with Public Mobile?Also the home page is still showing 1Gb 3G ?I live in Centrepoin...
Please help
So I am confused. There is NO doubt I changed my plan (twice as the 1st time didn’t take). I seemed to be charged for the new plan but the old plan is what is displaying and saying my old plan for the upcoming bill. should this be a concern or just a...
Need SIM card swap edited by computergeek541: removed category labels that are unrelated to the topic being discussed
Ordered a new SIM card but i can't get it to activate keeps telling me to enter a valid number
Hello, I received a text message from public mobile a couple of weeks ago asking if I wanted to upgrade my $40 5gb at 3gb speeds plan to $40 for 15gb at 4gb plan. I replied "YES" and it said that my plan would be automatically upgraded at my next ren...
Hi, My account and line were deactivated. Looking to contact cs to get my account reinstated. Not sure why this happened. This is a new account I created in order to post on Community. @CS_Agent
I cant remember my email login. And I need to cancel my plan.
When you change plan, will the loyalty discount and pre-authorized payment discount apply for all payments in the new plan?
I'll be travelling to India for 2 months. I understand that PM doesn't have an international roaming plan for india. However, I'm wondering if my sim will get deactivated simply because it's not in use for 2 months. Would by sim get deactivated even ...
HiI need to know if there is a way to choose only one option when resting the password. I have recently changed the password for my PM account and the system sends a code and asks where I would like to receive that code either on email or my cellpho...
My payment is due and I can’t get signed into pay my bill
I need this to be resolved asap... I cannot receive calls after I transfered my number to you.I transfer my number to you. xxx-xxx-xxxx from Chatr, and although I can call out, I cannot receive calls.Can you please fix this? It's been a few days that...
