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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit Card payment issue : Part two

We are also experiencing credit card payment issues. My wife and I are both on auto payment using the same card information. Yet her account was disabled and when we try to reach her number we get the following greeting ''Welcome to the voice messagi...

Resolved! Credit Card payment issues

Hi, My last payment wasn't processed on the credit card registered in the account. I tried for a couple days to make a manual payment and it didn't go through either. Tried to register the credit card again and it was showing me an error. I tried a ...

Make a Payment

How can I change credit card to debit card for auto payment. My credit card is cancelled.

Resolved! Lost my number during porting in

dear madam / sir I had a Public Mobile phone number XXXX1317 for years. Also I had a Fongo simcard with number xxxx7710。 Days ago, I decided to port in the 7710 to Public Mobile. After collecting all the information needed from Fongo and studied the ...

Resolved! Missing promo code

Hi, I have activated my card last night but forgot to use promo code 12MONTH2GB. Is there any way i can still add it? Thanks,Nikol

data on pixel 3a xl stopped working about week ago

hi, as in subject, just stopped working ,getting info to sign in to network,when i click on itjust opens website with blank page with just small print "internal server error".3 phones in house on public,pixel 3,moto g fast and my 3a xl,all 3 on andr...

Resolved! 821 while activating my sim

Hi, I bought a simcard at Superstore in North Van. I went throught the process to activate online with paying iwth a voucher, recovering my old phone number from Virgin, and it failed the two times that i tried with error code: 821. What can i do?

Calls go directly to voice mail and many SMS texts not received

Since the start of my plan, I could NEVER get in-coming calls. They go directly to voice mail.Also, several online services I use send SMS verification texts to my number but they are NEVER received. I'v open help tickets before but this problem was ...

Resolved! phone number

I had a public mobile sim card with my number on it but I lost my sim card would it be possible to get a new sim card and get my old number back ?

Resolved! Account deactivated even though paid

My account was recently suspended due to my credit card expiring, and my new one being lost in the mail. This made it difficult yo communicate with my bank, but I have a working card now and have paid off the balance on my Public Mobile account. For ...

Resolved! If I upgrade my plan, am I still able to apply my rewards in the new plan?

I have a few rewards from loyalty and referrals.Thanks

Resolved! my SIM card ( Public Mobile) stopped working

Was asked my Si mon ( virtual assistant) to see if any other SIM card works on my phone.Had a chance to test it and yes any other sim will work. No issues phone is unlocked.Simon also asked if my SIM card would work on other phones? Took time to inve...

Resolved! Complain

My plan includes 100 minutes, but these two months you told me I run out of my time limit. I checked this month, it’s only around 60 minutes, including my Skype calling. Thank you.

Resolved! Account Lost/Stolen

Hi I did ask to put my account on hold for 90 days but am now trying to reactivate it. How can I go about it?email is xxxxxxxxxxxxxxxxxxxxxThank you

Resolved! Roaming in USA

Hello,Do I need to have a plan that includes unlimited calls to the US in order to add the roaming plan that allows me to call US and Canada while traveling to the US?

Calling on Iphone

I have a new Iphone 13 Pro (never had a phone before). I put in the SIM card, received a new phone number, activated my account, paid the first month - should be good to go? But I cannot get the phone to work; when I dial my daughter, the call fail...

Resolved! autopay bonus data

When you set up auto pay, you will get bonus data, right? But my son's plan did not give him the bonus data, what should I do to get it Thanks.

Resolved! changing a sim card

I am taking a month long vacation in the UK and want to put a UK SIM card into my Iphone to avoid roaming charges. Can i do this? If I have an unlocked phone I am told this is the best thing to do, but I don't know whether my phone is locked to PM....

Resolved! Change plan old rewards apply

If I change $15/30days to $25/30days plan, I have 2 loyalty, 3 referrals and 2 autopay rewards right now, these rewards keep applying to my account?

Resolved! International texting

For the $15 / plan, Does international texting mean I can receive texts from anyone around the world, or does it mean I can text from anywhere around the world, or both?thanks!

Resolved! Going away for 6 months

Can I hibernate my account for 6 months and get my number back when I return from South America? If so is there a charge for that? Thanks

Resolved! I need activate my account

I did not respond to the email from Telus asking if I wanted to change to Public Mobile. Now I do not have anyservice

Resolved! Need help

Needs help paying my bill forgot my password and I have an new email address

Resolved! charged twice for this month

I was charged twice this month

Cannot access Voicemail

I can't get into VM as it says all the minutes have been used. This is on the $25 plan that indicates it is has unlimited Canada wide minutes available. Are VM minutes outside of that? If so, how many minutes are permitted per month?I've tested th...

Resolved! request a return or exchange of my purchase iphone 8 plus

I purchased a refurnished iphone 8 plus from the public mobile website on-line on March 30, 2022, but finding that the phone is defective (icons button not responding/stopping oftenly, need to press power button and home button again to continue. ...

Payment probkem

i made a payment but the payment did not go through

Resolved! Account balance transfer

Hello All,I had a question about Account balance transfer,For instance: If I have two separate Public mobile account and I want to transfer balance from one account to another one,what are my options? Realistic Answer will be much appreciated! Thank ...

Resolved! International Roaming

Hello All,I was wondering if there is an International roaming option available to a public mobile cellular (To simply: for example, I’m currently in Canada and going to Asia with the same Public mobile Sim card, and I am looking to use public mobile...

Resolved! SMS not working

I have tried everything -> https://productioncommunity.publicmobile.ca/t5/Get-Support/iPhone-on-15-plan-How-to-send-SMS/m-p/426241#M83425 I paid for US Roaming - Unltd. Txt/Itinérance É-U - Textos illimités 3 times already in the past 12 months, lost...

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