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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The number you have dialled is in a number range that has been blocked for security reasons.

This is the message I get when trying to call the London number for British Airways. It is the only number they provide for dealing with refunds. I have already added the international calling add-on so that is not the issue. The message says to call...

Resolved! Email Change

How do I change my email associated with my self serve account?

Top Contributors - May 2020

Messages

Resolved! Messages

Hello community, Does anyone know what the blue triangle in the upper right hand corner of a message/announcement with a lock means? I think this is something new. I get the feeling that when that appears we are no longer able to respond to the mess...

Resolved! Weird outgoing call

My phone is not currently in use, but I am still paying for it. Today I checked usage and found that is has been dialed all the time. The destination NO is 6475804001. it is the same number everytime. it is weird.

Data problem

Hi I switch my sim card to an old iPhone 4 and everything worked fine for a couple days and then the data stopped working and then my phone started saying that I don't have any data plan which I have! So I tried a whole bunch of things and nothing wo...

Resolved! Pause Plan

Can someone tell me how I can pause my plan without losing my current number? Also, how do I activate again when I want to start using my plan again. Thanks in advance!

Where to buy SIM card locally?

I went to Mobile Shop in Superstore, Winnipeg, but they refused to sell me SIM cards only. They wanted to do activation with the SIM card. I wanted 3 of them and didnt want to go through when I could do it own my own. Do all mobile shops operate sam...

Made my payment how long does it take to activate again

Resolved! Can i change my email address?

Can i change my log in email address?

Resolved! Can not receive a call

I have received a voice mail that my public mobile line is not able to receive calls and check the website. I don't know where to go what do pls help me.

phone number was sold

I got a number of calls from same number a few days now..i decided to answer today person asked me if this is my number?I said yes..he said oh no wind sold me this number and its on 4 thousand flyers for hand sanitizer..i said i am no longer with win...

New customer; but no service

Resolved! Returning customer - Signed up with PM after receiving a promotional email

I have to tell you guys, I'm impressed with PM so far .. used to be with PM, my first experience was a little off due to a SIM card issue, but that's no PM's fault, and I remember the guys on the forum helped out a lot, thanks guys, you're all very h...

More data

Will there be more plan offering more data anytime soon?

New to Public

Just switched from Bell, so happy to try out Public. So easy making the switch, let me know if you have any tips!ThanksAA

Resolved! My credit card expires

Resolved! Need to close my account due to vocal cord operation and get refund on account balance

I need to have a moderator respond to my request of account closure and refund of account balance because I am having a vocal cord operation that will prohibit me from talking for a time unknown. How do I go about getting this accomplished?

Resolved! SIM card not arrived

I ordered a Triple Punch SIM Card on June 8th. As of today June 18th (10 business days later) I have not received it (my order #redacted). Can I get a new one sent to me? By the way, your 'Get Help' form did not work to automatically create this req...

Resolved! Unable to make calls

I am using 100minutes canada wide talktime package and have used only around 5minutes of it. Yet I am unable to make any new calls.

Edit: solved. CC had expired

Solved. Turns out the credit card had expired today

Inaccurate data usage

Hi, I've added 1 GB to my plan yesterday and 95% of It has gone. I have had my data turned off for most of that time and I've used it to receive a few social media messages and respond. We have moved into a new place and have no Wi fi till the end...

Resolved! switch from Koodo

I would like to switch my service from Koodo to Public mobile. I have just paid off my tab, (which will be included on my next statement (July 2)) and was wondering if I could switch my service immediately or, am I required to wait until Koodo receiv...

Account

Anybody knows why i cannot pay for my account. This is the message i keep receiving. Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been ch...

Resolved! Ordered Sim Card, Entered wrong address

I ordered the sim card online but accidently entered 1 number wrong in the street number shipping address. How do I get this adjusted?

Resolved! Wifi calling and sms textiing

Hi people I have a samsung S6 just regular not edge.model number SM-g920w8. android version 7.0. Last update was june 1 2018. I been trying to turn on wifi calling with no avail. I dont see anything saying wifi calling. Is there any hope without upgr...

Security question

My daughter has a plan and she wants to change method of payment but she forgets security question how do you reset it

Resolved! Loyal Old Member porting back to Public with 15$ discount 1 year

My number was originally Public Mobile and I ported it to some other network. Few days back I received an email from public mobile that if I port back to public then I will get 15$ a month discount on 40+ $ plans for 1 year and 2$ discount for auto p...

Resolved! AutoPay

I set up autopay already when i first actived my service. but why the system shows up that my account has been suspended. which as for today should be my payment date for the bill. can someone pls explain to how this pre auth thing works for public m...

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