Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I have a samsung galaxy s9. I am currently on a little text message group chat. Everytime someone sends a text to the group I end up getting the text initially on seperate text as if they were sending to me only and then I have to open...
Hilast month I used all of my data so it was deactivated.this month I renewed my plan and already payed for that but still I do not have data .why my data is still deactivated in beginning of my new month????
I just received a refurbished phone from Public. It requires a passcode but none was provided. Suggestions or information on how to get into the phone. Thanks
I was wondering how I can receive the promotion bonus that is on my self serve page
Hi All,There are no options coming on the account portal when I got to the change my base plan link. Also, will I get the 2gb bonus with 35$ plan if I move now from the 25$ plan? Thanks a lot.
why is it so difficult to make payment
Hello, When I use the Public Mobile website to monitor my data usage and occasionally purchase add ons, is this contributing to my data allowance? What about when I read posts from the community and look at deals? Also, if I give my laptop a hotspo...
Hello Public Community, I am a Public subscriber, my phone died and I need to buy a new, used phone from Public. Do I need to migrate my number to the new phone and do I need to buy a new SIM card? I"m not tech savvy. Thank you, Kapukanan
I am also looking to see if this phone is compatible with Public Mobile? See lots of posts about compatibility checkers and being outdated. Tried one, not there. Anybody? Thanks!
@J_PM With the wireless network problems for customers today, is there a possibility of giving BC and Alberta Public Mobile customers a free data promo or some other type of compensation? From reading some of the threads this is not a minor disrupt...
I can not log in to my account and my account seems to be suspended. Please help. I can not even find my account.
Hello! I am going to be joining Public Mobile today or tomorrow. Does anyone have a referral code they would be willing to share with me? Thank you!
My mobile data has been turned off, I checked my usage and I used 1 gig which is all I get on my monthly plan, but I have a one time data bonus of 5gigs, that hasn't been used, and it says active, so why isn't it covering my overage automatically? Wh...
When I try calling out, I get a "Not registered to network" message. Also texts are not going through. this just started today. When it was working this morning, calls were getting dropped for no apparent reason. I need my phone for work! No ide...
Hi everyone, I just upgraded and bought a new phone, and when i moved my sim from the old iphone into the new one. None of my SMS texts go through and it has no bars in the service. Any tips.
I am trying to view plan details and every time I click the link I get the following message: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page Logging out doesnt hel...
I checked online, and there is no notification service is down. I also checked by account and it is all paid up. Why is this happening? and why do I constantly get notification of this. I submitted a ticket, but it says I will get a response in 2 day...
My data was turned off, and no phone service now either. I get a message that I am not registered in the network. WTH is going on?My account is up to date, paid for and lots of data. I have a medical condition and need active phone service. This is u...
No mobile data Data has been disabled by carrier. I have tried restarting phone and also taking sim out.
On my Android phone (Samsung S20FE) I'm suddenly getting bombarded by notifications of "No Mobile Data Service -Temporarily Turned Off by Your Provider" I have restarted my phone as recommended elsewhere to no luck. It's not that I've gone over my da...
Got sent a notification that my data has temporarily been turned off by provider? What is this. I have never had this happen. I have auto pay and my account was topped up yesterday and now I cant ise my phone at all.
Temporarily turned off by your operator for SIM #. Come on @J_PM, @Alan_K , @Melinda_H . Like the little pop up about doing a survey, can you not put a pop-up saying that there's some kind of network outage. No mention on the home page. No mention on...
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