new phone doesn't charge

[Admin1]

We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone. We also checked the cable with another phone, so it isn't the cable. How do we return the phone and get a new one sent to us.

[hycm53 · Accepted solution]

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@Admin1 wrote:

We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone. We also checked the cable with another phone, so it isn't the cable. How do we return the phone and get a new one sent to us.

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Try plug in again, it happened to my wife's iPhone 8 Plus once. After plug in again, it charged.

If still doesn't work, you can contact PM customer service from here 

[Outdoorsman]

@Admin1 

hi for warranty info or replaceme you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[Metal1967]

@Admin1 send a message to a CS agent they will help setup return..