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We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone...

a phone was lost (removed)We have another phone that we can use.Do we just need to buy a new chip for the phone we have and port the phone # above to the new phone?What are the steps we need to follow to make this happen?