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tech error

Mamabang
Great Neighbour / Super Voisin

I posted an issue because my account was not updated for the past 3 days, keeping my last cycle's info even though it was renewed on the 27th.  It just did right after I posted, so not sure what's going on.   Sorry about that.  I don't know how to delete this thread so I'm putting this out Tech Dept!

2 REPLIES 2

HALIMACS
Mayor / Maire

@Mamabang 

 

Aside from clearing cache and cookies and logging in using the Incognito tab, which are very useful when accessing self-serve, another thing users can do when they reach the self-serve landing page is to tap the little refresher icons to ensure you're getting an up-to-date version of the page.

Outdoorsman
Town Hero / Héro de la Ville

@Mamabang hi it may be a cache issue , try using a differrent browser in private or incognito mode and try to sign in again