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Porting number to Freedom Mobile

fcf777
Good Citizen / Bon Citoyen

I'm trying to port number to Freedom Mobile because I need US roaming. The Freedom Mobile support team has submitted the request multiple times and I received the text message from Public Mobile which I approved by replying "Yes". However, my cell number has not yet moved to Freedom Mobile. Another request has been submitted and I have NOT received a text message after almost 10 HOURS. What else can I do?

8 REPLIES 8

That's ridiculous,  @fcf777 

 

I can certainly understand why, in your situation, there's no love lost in leaving this service.

fcf777
Good Citizen / Bon Citoyen

on hold for over an HOUR with no solution in sight. I will not miss Public Mobile (if i ever manage to port out my number!)

@fcf777 

 

I will private message you the number to help with porting. The agents there typically are used for folks porting here, however I'm thinking they may be able to assist.

 

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

fcf777
Good Citizen / Bon Citoyen

My Public Mobile account is still active. The problem is the porting request not being executed and no response or clarification from Public Mobile support.


@fcf777 wrote:

Can I have the user name of the agent that I need to send a privateer message to?


@fcf777 

 

please use this direct link to open ticket with PM support

 

https://urlshortner.tiia.ai/Lc9xk8

 

you can also message directly at:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

fcf777
Good Citizen / Bon Citoyen

Can I have the user name of the agent that I need to send a privateer message to?

fcf777
Good Citizen / Bon Citoyen

I've done all of that. In on my second ticket now and still waiting.

Outdoorsman
Town Hero / Héro de la Ville

@fcf777 hi  your public account needs to be active in order to port your number,if it is  then contact customer service to see what is going on if not you need to reactivate for port to complete 

 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user