eSim Activation Failed

[Nia1122]

Hi!

When I was activating the eSim (Iphone 13), i got the pop-up saying "Unable to Activate eSim". Tried it again multiple times, restarted my phone, and even tried to turn off current cellular line. Activation still failed and not working. How do I fix this?

[softech]

@Nia1122 you really have to call Fido and ask them to agree to release the line now, this is not something on the PM side

 Fido might agree to reactivate the service for a day for the line to port out. Once you have agreed with Fido, call PM porting team

[Nia1122]

Hi @softech 

Thanks for the response. Yes, I tried all of the steps you provided, but it still didn’t work. Fido already closed my account with them as I already agreed to get my number transferred.

I already opened a ticket with PM but haven’t gotten a reply yet. 

[softech]

@Nia1122 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself. 

If you missed the step to install by the app, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there