@brianboruu just to add, if you are calling UK, you need to buy a different add-on as well
adn keep in mind, you can only call selected countries using the proper add-ons. But if you bought the wrong one, have really used the minute yet, there is a chance support can reverse the transaction. If that is the case, please message support and discuss with them:
Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.