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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13797 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25183 Views
  • 183 replies
  • 26 Bravos

Resolved! First bill

Hi my first bill is $75 and my plan is 35$, do you charge for 2 months at first when you join?

Shan1973 by Great Neighbour / Super Voisin
  • 472 Views
  • 7 replies
  • 0 Bravos

Resolved! Black Friday promotion

Can you verify that I will be able to get the Black Friday promotion next week when my SIM card arrives, if I registered my email address in ‘Community’ today?

Cristine2 by Great Neighbour / Super Voisin
  • 299 Views
  • 4 replies
  • 0 Bravos

SIM Card Did Not Arrive

I ordered 3x SIM cards from Public Mobile and it was fulfilled via UPS. The courier said the package had been delivered but without a doorbell ring or anything we could not recover the package. I have tried to file a ticket but I get an “Error loggin...

sagar4155 by Great Neighbour / Super Voisin
  • 224 Views
  • 3 replies
  • 0 Bravos

credit card

How do i activate a new card

westk by Great Neighbour / Super Voisin
  • 211 Views
  • 2 replies
  • 0 Bravos

$40 15GB Plan - Typo or error?

Changed my plan to the $40 15GB plan upon renewal and it's coming up as only 5GB on my dashboard. Is this an error on PublicMobiles side? Hopefully this isn't the case... 

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jGil189 by Good Citizen / Bon Citoyen
  • 324 Views
  • 4 replies
  • 0 Bravos

Resolved! Local long distance.

If you have a line with limited minutes and run out of them will you still be able to call locally in Canada with the minutes from a long distance add on? Edit: Specifically there is an add-on on the account called "500 one-time Int'l LD bonus"

golfball by Model Citizen / Citoyen Modèle
  • 1055 Views
  • 16 replies
  • 1 Bravos

US Add Ons

Once again we went to the US and had nothing but issues with our Add On.  I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data.  I would repeat the process and so on and so on.  Now when I get I have been ...

wdaxley by Good Citizen / Bon Citoyen
  • 315 Views
  • 5 replies
  • 0 Bravos

PUK number

My SIM is locked. Request a PUK number to unlock

Hanhnguyen by Great Neighbour / Super Voisin
  • 353 Views
  • 7 replies
  • 0 Bravos

Resolved! Log in to my account problems

I am trying to log into my account and it logs me in but then shows an Error 404. Can you help me with this.

Sylvia2 by Good Citizen / Bon Citoyen
  • 1064 Views
  • 8 replies
  • 0 Bravos

Resolved! I need to update my CC but can't log in

Good morning, I need to update the credit card on my account. However, I can't log into my account (or seems to be disabled) and when dialing *611 I'm not being given the option to add an updated credit card or talk to a LIVE agent.  I need texting c...

Black Friday deals

When is the expiry of discount coupon 20OFFMONTHLY 

lenuit by Great Neighbour / Super Voisin
  • 344 Views
  • 4 replies
  • 0 Bravos

Resolved! I was charged 3 times

I received an OFFER from PUBLIC in November to upgrade my plan from $40 for 3G speed to $40 for 15G data 4G speed, and I selected to automatically upgrade by the next bill payment cycle in my account.Today I looked at my plan and still no automatic u...

phtsl by Good Citizen / Bon Citoyen
  • 351 Views
  • 4 replies
  • 0 Bravos

Billing cycle

My bill isn't showing my current billing cycle it is showing Oct 14th to Dec 14th and now it's saying I have my data used for this month...

Plan change didn’t happen

Hi, I scheduled a plan change to the $40 15gb plan and it doesn’t appear in my account, my credit card was charged for the $40 minus my bonuses. Help would be greatly appreciated. thanks,

Teeee51 by Good Citizen / Bon Citoyen
  • 681 Views
  • 14 replies
  • 0 Bravos

Promo

How long is the Black Friday promo on for?

lagrange by Great Neighbour / Super Voisin
  • 351 Views
  • 5 replies
  • 1 Bravos

Cell phone Problem

We are experiencing cell phone problem. We both have cell phones but cannot call out or receive call and voice mail. We can text! Is there an outage in Coldbrook, NS? 

benjamin12 by Great Neighbour / Super Voisin
  • 459 Views
  • 11 replies
  • 1 Bravos

Phone not working

Unable to make or receive calls. Started yesterday. We have 2phones doing the same

Giseleander by Great Neighbour / Super Voisin
  • 547 Views
  • 11 replies
  • 2 Bravos

The "new and improved" PM website (their words, not mine)

There is not a single thing that is correct on my account. They've got my plan wrong they don't show my current add-ons I can't I'm so angry with them right now I can't even go on. I had a long post here and I didn't put commas in or something stupid...

messenabout by Model Citizen / Citoyen Modèle
  • 583 Views
  • 5 replies
  • 1 Bravos

Resolved! Paid twice

I accidentally paid twice to renew my plan. How do I go about getting a refund on my second payment?

Tones by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 0 Bravos

Resolved! forgoten email account and pin

Not using any of login so I've forgoten what email account I've use or the 4 digit pin code. My credit card expired so the new one was not entered for automatic payment. I can't login or call for tech support. The chatbot is useless as he!!. anything...

apasaoa by Great Neighbour / Super Voisin
  • 296 Views
  • 4 replies
  • 1 Bravos

Resolved! Everything transferred fine

Not receiving sms messages, code for black Friday promo didn't work, charged full price.... Did I just jump on a broken ship?  

Bpro80 by Great Neighbour / Super Voisin
  • 480 Views
  • 8 replies
  • 2 Bravos

Resolved! submitting ticket

i cant get the issue a ticket page to submit the ticket , trying to return a ( new to me phone )  & when i hit the yes box on the shipping address confirmation button  near the bottom of page , then the box a little higher empties itself of my previo...

THMech by Great Neighbour / Super Voisin
  • 294 Views
  • 2 replies
  • 0 Bravos

Resolved! Pay as you go

How do I add my phone time off the voucher I bought at the store

Mikecrete65 by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos
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