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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25941 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37667 Views
  • 185 replies
  • 29 Bravos

Resolved! Unlocking a PM SIM card

I need help on unlocking my PM SIM card! I tried attempting to unlock it myself but it’s now PM end to unlock it for me! 

US Roaming with VoLTE

Probably old news, but I just got back from California in a known dead zone for 3G service. I'm happy to report that calls worked flawlessly now that I'm on VoLTE. So happy to have my own phone number while I was down there.

plan changed from $25 to $65 without my agreement

Hi, I was notified by text that I needed to update my auto payment details.  When I logged in to update information (I am dealing with 3 accounts total), I have noticed I have been charged $65 for each of the accounts rather than my original $25 plan...

JepeC2 by Great Neighbour / Super Voisin
  • 558 Views
  • 4 replies
  • 0 Bravos

Service

Why can't I send text.  Says failed

Jamesforbes by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

4G plan - 5G vs 4G network speedtest

Both from my home at the same location, on a 4G plan. I'll try I'm different locations over the next while, but as-is I think I'm better off on the 4G network.5G network 4G Network 

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Not receiving text

I have an iPhone.. I am currently out of data.. when I leave wifi I don’t receive messages until back on wifi.. my messages also don’t send.I have cellular data turned on.solution?thx

Crapshoot by Great Neighbour / Super Voisin
  • 528 Views
  • 7 replies
  • 0 Bravos

Missing SIM card

@CS_Agent- I ordered a new SIM card on may 10 and still have not received it.

Jcc by Great Neighbour / Super Voisin
  • 321 Views
  • 3 replies
  • 0 Bravos

returns

trying to private message @CS_Agent but says no matches found. Unable to request refund and return instructions for recent phone purchase from May 19, 2023. Please advise. Thx. 

Shnuga by Great Neighbour / Super Voisin
  • 271 Views
  • 1 replies
  • 0 Bravos

Resolved! No Internet!

I have 1024 MB plan, but I've noticed my phone doesn't have internet. This problem has made me so uncomfortable when I go outside. (I have an iPhone 13)

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Ben21 by Great Neighbour / Super Voisin
  • 342 Views
  • 2 replies
  • 0 Bravos

Lost sim card

So my phone got stolen. I got my phone back but the SIM cards missing. Because of this I cannot sign In to my normal public mobile account since the 2fa code goes to that number. So I’ve bought a new sim in hopes to swap my old number over but since ...

LikelyRad by Great Neighbour / Super Voisin
  • 304 Views
  • 1 replies
  • 0 Bravos

No service with new sim card

Hellonew SIM card in an iPhone 6 says no service. shows public mobile as the carrier in settings but no service. 

Joshsmith by Good Citizen / Bon Citoyen
  • 679 Views
  • 9 replies
  • 0 Bravos

Resolved! Im not being discounted my rewards

Hi im being overcharged on my monthly bill.  I have the $40 for 15gig plan, but my rewards($6) are not being deducted from my bill, as a result im paying $42 when it should be 35.75

Tar by Great Neighbour / Super Voisin
  • 903 Views
  • 14 replies
  • 0 Bravos

Public Mobile App...thoughts?

I have yet to download the new app.  If you have tried it, what are your thoughts?Recommend?Do not recommend?Any details would be appreciated.  Thank you 

DDM69 by Deputy Mayor / Adjoint au Maire
  • 1132 Views
  • 12 replies
  • 2 Bravos

Subscriptions issues

Hi signed up for a new account. Once I selected a number I got error subscription activated issue contact support

Vinny01 by Great Neighbour / Super Voisin
  • 456 Views
  • 5 replies
  • 0 Bravos

Resolved! Refer a friend

I'm not sure if this information is posted anywhere. If I refer a friend and they use my referral code, do they need to provide anything else?  My name or phone number?Thank you 

DDM69 by Deputy Mayor / Adjoint au Maire
  • 411 Views
  • 4 replies
  • 0 Bravos

Resolved! ACTIVATE SUBSCRITPTION

I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on   "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription...

Sharon56 by Great Neighbour / Super Voisin
  • 961 Views
  • 10 replies
  • 0 Bravos

Activation Issue

Got error message that something went wrong with subscription. To contact support

Vinny22 by Great Neighbour / Super Voisin
  • 478 Views
  • 6 replies
  • 0 Bravos

Resolved! Cant subscribe on app or on website.

I just got my sim card in the mail. I Go to use the app to sign in but when I get up to the part where I have to pay I hit "pay now" and it just doesn't progress.On web I go to subscribe and I end up getting an error message (ERROR: XXX). I tried on ...

ALiiEN1 by Great Neighbour / Super Voisin
  • 482 Views
  • 2 replies
  • 0 Bravos

Can't call my wife's number

It says my account needs a us roaming add-on. We don't live in the US and my wife isn't there.

JSherman by Great Neighbour / Super Voisin
  • 445 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost my phone, can't log in and unsubscribe

I've lost my phone, and I can't log in without the site sending a code to my phone and SIM card... which I don't have. The chatbot was useless. How can I cancel my service?

Frustrated100 by Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 1 Bravos

Resolved! Can't change plan

Hi there,I selected a plan today and set it to change upon my renewal date. However, I changed my mind a moment later and cancelled the change. After that, I just can't choose another plan anymore. The page is stuck at the "loading" phase. Please see...

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moodbear5153 by Great Neighbour / Super Voisin
  • 711 Views
  • 8 replies
  • 0 Bravos

is eSIM ready or not?

Although on webpage it says "you can activate esim in public mobile APP", but I cannot find it anywhere.Is it ready or not

kurtzou by Great Neighbour / Super Voisin
  • 616 Views
  • 7 replies
  • 1 Bravos

Unauthorized

Anyone else having this issue right now on the app? 

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Anonymous by Not applicable
  • 603 Views
  • 8 replies
  • 1 Bravos

Resolved! My Grandfathered Subscription is gone?

Hi! I've been enjoying my $35/mo 2gb subscription for a few years now. I logged in today after the switch over and it says my sub is now $70 for the same thing, to which I am subscribed. What gives?

mmcbride by Good Citizen / Bon Citoyen
  • 826 Views
  • 8 replies
  • 0 Bravos
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