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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t log in to my account to renew payment

Tried logging in my account and now it won’t let me.???Did not change my information since the au I started the account

Resolved! Activation

Error 821

Resolved! Points or stay with the old program?

So what is better the news point system or the old program?Anybody looked into it?

Resolved! Number Transfer

I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. How do I get public mobile to send my old provider a transfer request so that they can text me?

Cannot call or receive call from specific number

I have recently realized that I cannot call my doctor office, or receive call from them, on my Public Mobile line. (I do not have their number blocked.) My doctor's office uses Telus' BizConnect, which is even more strange given Telus owns Public. ...

My daughter's phone is off, I don't have the email or password for her account to pay it.

Resolved! Cancel

I need to cancel my account. I need to get off pre authorized payments. I can't sign into my account. The verification code won't send to my email

Resolved! Error resetting password

Hi!I am having trouble accessing my account. My current log in credentials are not being accepted. When I try to reset my password, I get an error "There was an error resetting your password. Please try again later." I have tried this several times o...

I need a number transfer request snt to shaw mobile

Bill

Please get me the total that I paid in 2022.

Resolved! I accepted an offer back in November and I just noticed that it did not take.

Is there anyway to get this rectified? I accepted the 15GB for 40$ on 5G network

Port number from public to chatr

Hi I still haven't recieved received confirmatmion

Resolved! URGENT: Voicemail

How do I check my voicemail without setting it up? I don’t want to record a greeting or do anything. I just want an automatic voicemail that says leave a message at the beep. And I urgently need to check my voicemail right now but it keeps telling me...

NEED HELP

I have 3 accounts and can’t get into my daughters have trued everything from simbot to changing password everything someone help me please

Change my email

I reset my password ,but i cannot sign in .so i would to change my email to see if it can work

Sonim-XP1520-BOLT-SL

I want to know if this phone is compatible with Public mobile sim cards....

Can't receive automated text message (not a short code)

I've seen numerous community posts about this issue but those ones are all to do with short codes and have no real solutions. I've also already talked to public mobile who can't do anything, so I'm just posting to see if anyone here has found a good ...

Pay Account

I want to pay my acct and am continually blocked.

I write wrong my email

I don't have service, I need to pay for my phone but I realized that I wrote my email wrong when I registered, I need to deactivate the email notification to be able to access my account, or otherwise correct my email since it is only a letter that I...

Cant sign in

Created new PW but still shows exceeded max attempts

Resolved! Cancel my plan

Hi, I am trying to cancel my plan, but I don't have the option of removing my autopay, as the Chabot told me to do. Thank you looking forward for your help

My service is suspended

Hi,My service is suspended and I noticed the reason is that I my account balance is not paid. I have registerred for the autopayment and don't know why you couldn't charge my credit card. I have been using autopayment for over 3 years. Even I tried t...

Incoming Calls goes straight to voicemail and no notification from voicemail

Hello, My wife and I are having the same issue. Most of the time we are not receiving incoming calls and it goes directly to voicemail. There are no notifications for missed calls and also for new message in the voicemail. When we check our voicemail...

Resolved! Public Mobile Down?

Been out of cell service for a week. Tried logging onto the website via computer and mobile, both times it said my password was incorrect. Tried resetting password multiple times only to get the same error over and over saying currently unavailable a...

Resolved! bill statement

How can I download the monthly bill in a PDF format? I need to submit it to our finance department so they can compensate me for that bill, it seems like there's no such thing on the website.

Public is saying I've used double the data I've actually used. 15Gb is almost gone

I changed to the 15Gb for $40 plan a while ago, and public has not been accurately tracking my data usage. My usage history shows I've used just over 6Gb, but under "Plan Usage, I'm over 13Gb. What are you supposed to do in this situation?

Resolved! Same credit card for payment

I understand I need to use a different email for each account but can I use the same credit card to pay for two accounts?

Resolved! Email and password

Wont let me login. Tells me my email or password is not correct. Email is absolutely correct and ive changed the password but still wont let me login. Help!

Resolved! suspicious charge to my bank account from Public Mobile

I have an entry on my bank account that says it is from Public Mobile followed by a number: 236507312994. I do not think that I made this charge as I have never used my cell phone to make purchases as I don't know how.

US Roaming Package confusion

I bought a US Roaming bundle for talk, text and data for 15 days. I purchased it yesterday, January 17. I paid $30. When I arrived in the US, all I had was talk and text, no data. I have paid $30 for a bundle that today I could buy for $10. That's pa...

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