[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Dead phone on Active Account-Can you please update my email
Phone died and email attached to phone is nonexistant and therefore unable to login via code prompt. Can you please transfer account to this email? I am willing to undergo a body cavity-like search to prove my identity if you need credit card/address...
Calls go through but only ring once about 6 seconds
Hello, I just activated this service yesterday, data works fine, I can call someone, but when some else calls me, my phone rings, but only rings once, and about 6 seconds, call will go to the voice mail, this caused me missed a lot of calls, I feel t...
Resolved! Network
I just transferred my number yesterday but nothing works since?
Cant Log In & Data Unavailable This Morning
I can make calls on my phone but have no data. I have tried rebooting, plane mode etc. Is anyone else having problems?
log in problem
I can't login tonight, it was the same last night. Is the public mobile website down?
pixel 7 pro.
No service, emergency calls only, even though I have a working sim and an esim. Phone recognizes both sims but won't allow service. Why? How does it get fixed?
No voice or us data
I am in US now. But can not use roaming voice and us data which I purchased as ad-ons. Pls solve problems or refund it
Locked out
I’m locked out of my account. Says to wait an hour due to too many log in attempts but I’ve been waiting for 2 weeks. Suggestions?
Cut off
Hey guys, just wondering if you are on a call talking to someone and your phone cuts off. You ring the person back up and you could be talking and it happens again and again and again?
switching to public mobile from telus
I need some clarification on plans and switching procedure, keeping numbers, and switching multiple numbers please as I a interested in leaving telus and joining public mobile.I am however concerned about the difficulty I have experienced in getting ...
Subscription 4G
Hi there!I previously had a 3G plan and recently upgraded to a 4G plan. My iPhone however, only has/shows 3G and LTE in my cellular settings.Can anyone assist me with this?Many thanks!
Resolved! 240GB
How do I activate the 240 gb. It says 80/150 days. And not used. How do I get it activated. Thank you.
Resolved! My data add ons
This month I had to purchase a lower subscription plan because I'm up to my eyeballs deep in medical supplies in an attempt to save my big toes( 1 on each foot ) from going full on gangrenis and I figured I could comfortably do so as I had a 4gb holi...
Resolved! Account NOT working after porting number from Koodo
Hello all,I'm desperately needing your help! Everything seems broken after I ported my Koodo number into a brand new Public Mobile account with a physical SIM card:1. After I went through porting process through the App, Koodo showing service cancel...
Free physical SIM and $15 subscription
Hi ! I noticed there is a free physical SIM card being offered for new subscriptions. I am considering to avail of this for a friend who will be coming to Canada in July and could benefit from this. The questions I have are:1. Will the free SIM offer...
Phone won’t call out
When I make a phone call, it says that I used all my available minutes. However, my plan is unlimited calling what is happening? Why won’t my phone work?
How to get referral credit after using referral code
Hi,I used my partner’s referral code to sign up for Public mobile. I was supposed to get $10 credit for signing up using the referral code, which I never got.How do I go about getting this referral credit now?
New Plans!!! $34 50GB Unlimited Data (Canada-US Still available)
There is a new $34 50GB 5G Canada - Wide Plan, now there is currently 7 different plans, which 4 of them are available for existing customers.Activate it soon!It is also listed as LIMITED TIME, which means that Public Mobile may change it to a 20GB o...
Human Agent
I require a human agent to contact me directly via email.
How to cancel, app does not work with my phone.
When I subscribed, the system said the public mobile app would work with my Samsung Galaxy S24 Ultra. It does not. The chat bots are not helpful. The phone software is up to date. The phone is new with 1tb of memory. Message: this app will not work w...
Payment discrepancy
Why is my current month's payment higher than last. Why was my loyalty discount not applied?
Resolved! Service
I just bought new subscription from Public Mobile and completed the process involved. But my phone is not connected to the Public Mobile network yet.
CS_Agent
I just drove 1.5 hours and paid $10 to get a SIM card, created a new account because i was not allowed to switch my PM plan, paid another $21 for new subscription, and now my phone says "no SIM"
drop calls
Why does my phone drop calls quite often, especially longer calls??Is that a Carrier issue?
How to cancel eUsim purchase or activate the old physical usim
I bought en eUsim but it is not working so I would like to use the physical usim I used right beforeI’ve tried to change usim but it says the usim is not valid
Existing customer wants a "New activations only" plan
Hi everyone,I am currently on the plan (40 GB Data at 5G Speed, unlimited data for $34/month).I want to get the $29/month 40 GB Data at 4G Speed, but it is for new activations only.To get this plan do i have to leave and come back to get this plan?S...
Didn't receive sim card it has been more then 10 days
Still waiting for my sim card and it has been 3 weeks?
Resolved! need to get support
can't get full access due to confirmation number going to a number I don't have access tohow do you get help if you can't get into your account
Current Customer looking to add family member
I have started the port for my daughter’s number but now I don’t know what happens next, help!
