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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login loop

We enter the username and password to log into My Account and it simply goes back to the home page. You can see it working but stops and the home page remains. We have tried different devices and web browsers and it’s all the same. Who do we talk to ...

Iphone

How do i find out if iphone is compatible with public mobility

Phone number transfer is half complete

I accidentally deleted my old eSIM when I was notified by my contacts that they were receiving communications from me from my original number. Now I’m unable to re-add the eSIM from my old provider to attempt the transfer again.As it stands, I can se...

Esim not working

Won’t work with cell restarted cell and everything still having an issue.

Resolved! Subscription issue

I’d change my subscription since last month from 4G to 5G but my account was renewal this morning without the new subscription and my bank account was charge for the old subscription 4G. So now I want to change it but I don’t want to get charged twic...

PUK Code required to unlock phone

Good Morning,My son's phone has a message PUK code required and the phone is locked.Sadly, there is no way to talk to a human about obtaining the code.A call to the automated service does not provide that option.Any other options to obtain the PUK co...

Resolved! Subscription promo

M I need to speak to an agent regarding available subscription promo and best subscription suggestions. The one I’m currently using isn’t very good.

porting my friends phone number to public mobile

I received a message from public mobile yesterday, that my friend was active with public mobile. They even gave her a referal code. She was welcomed to pubic mobile. Her phone is still not working. We have asked her other provider to transfer her nu...

Resolved! No points from referral

I used a referral code from a friend and it said it was going to give me 10 public points but I don't see them on the app or on the website?

44.00 plan

Hi is this plan 15 gig with 15 gig bonus is this bonus stay with the plan until you change again or is the 15 gig bonus for a limited time Thanks

Please unblock Hinge short code 054398

Please guys unblock Hinge short code. I don't want to be single!!!

Forgotten email address, no chance to renew a card

Hi Everyone,My father in law forgot email address associated to his account and no chance to find where email link goes on recover.However, password recovery text goes to my wife cell number. Whom should I contact to solve such problem?Thank you in a...

Resolved! Bought data addon, mislead on expiry

I bought the 3gb data addon after it was changed to say "Any unused data or minutes will roll over to your next subscription.". I figured this would roll over indefinitely like before but after I've purchased it I can clearly see the 30 day expiry. I...

How do I get my payment setup for my second phone number?

My partners phone is also paid by me but for some reason can't get the payment setup on my new card

Cant call or recieve calls

I cant make or receive calls i did not make any number transfer..

website changes?

how the hell do i even look at my plan??? is this the same public mobile as the past 3 years? when i get the app it only lets me sign up for a new plan. i already have one, and i want to look at how much data i have left! where do i find that informa...

Resolved! Us Roaming Add-On

What US networks does Public access when in the USA? I can't seem to find that info on the website. Thanks!

Why couldn’t PM put all account information,sign/out and access information on the first page.

For the junior members like me it was very hard to get into my account ,other forums I’m on have all the site options on the first page .Getting into your account and accessing it should be easy the first timeI have learned how to navigate my site n...

Resolved! Wrong add on purchase

Could an agent please contact me to change my add on rewards to the correct US plan?

Resolved! Can I port my phone number with Telus but keep my plan and get a new number?

Hello, I would like to port my number to Telus and keep my plan with Public Mobile but get a new number. Is that possible?

Can't port-in mobile phone number from Fongo

I tried to port-in my Fongo mobile phone number but apparently the number is deactivated so the port-in failed ? Now the only option I have in my profile when I enter back my mobile phone number it prompts me to "Wired Line" without letting me the op...

Number swap issue

I received my number swap message late but still replied. I haven't heard anything and the messaged said the request would he reinitiated. How do I get a new request for my number?

Resolved! US roaming

I have just added US roaming to my account. When I reach the US do I have to turn on roaming in my settings to receive texts if I am not on. Wifi

Resolved! Calls not going to voicemail when out of service area

I am currently in the US and do not have a roaming plan. I was told that I would still be able to receive SMS texts and calls - SMS texts do come in, but no voice calls. Also, the caller isn’t given the option to leave a voicemail. Is there any fix f...

Resolved! Over charging

I paid for the next month sub 39$ and then upgraded to the 90 day plan 2 days later and paid 132$ doesn't seem right.

Resolved! Trying to re-activate account unsuccessful

I've been in limbo and past frustrated for days with no customer service help where this issue would of been taken care of in minutes. The system canceled my account yet I was able to get a new subscription, add funds and it keeps wanting to send ver...

Resolved! not recieving calls

@CS_Agent; can not receive calls, calls go straight to voicemail, and I changed to this service a month ago

Resolved! port to public mobile expired request

@CS_AgentHello,can you send a new request to my current provider to port my number to Public Mobile? The initial port request expired yesterday.

Resolved! Can't log in my account.

I am away from Canada for two months and want to cancel auto payment for two months. But I can't log in to my account. After logging in asked for Resume activation and if I hit the button, It keeps saying "(Error Code: XXX)"I have tried the whole day...

For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight

I received the response in the subject line on Monday and it is day 4 now. I have received no update from public mobile yet. At this point, if I want to port my number to another provider what might be the process?

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