lost phone

[Ryjacq11]

Hi

Lost my phone in halifax basin.

Have a new phone and SIM however when I try to log into my account the self serve system wants to send a verification code to my old phone, which I obviouly cant get. How can I get into my account so that I can change the SIM card to reflect my exisitng number. 

Thanks

[Handy1]

@Ryjacq11  Try tapping resend code a few times you should get option to send code to email instead or reset password option can work also then once logged into your my account you SIM card swap the sim like this or get support to help you 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

link to support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Ryjacq11 

When you try to login to your account, click on Resend Code and have the 2FA code sent by email.

[hTideGnow]

HI @Ryjacq11  

you were correct to login My Account to change sim

To get the security code, at that screen, click "Didn't receive code?" and then select Send email

if the option is not there, then just submit a ticket with CS agent here and they can help with sim card change :

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437