E-Sim not working: Warning your eSIM could not be installed. Please contact support.

[maximusdominus]

Warning your eSIM could not be installed. Please contact support.

I swapped my number on the app and need assistance with adding the new e-sim via QR to my phone. If I need a new e-sim, no problem but please advise and send email urgently. 

[slusagm]

@maximusdominus ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[maximusdominus]

I got a new sim but the network isn’t working

[slusagm]

Was that the QR code if a eSIM you just purchased?

If not, download PM app on the phone you want to install the eSIM.  Login and buy a new eSIM from Account -> Purchase Sim card and choose eSIM 

[Chalupa_Batman]

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@maximusdominus wrote:

Warning your eSIM could not be installed. Please contact support.

I swapped my number on the app and need assistance with adding the new e-sim via QR to my phone. If I need a new e-sim, no problem but please advise and send email urgently. 

---

If you're being told to contact customer service to fix this. This is how.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.