Never received my sim card

[make3circle]

Hi,

I have ordered a sim card during the last sim card give-away on March 15 and up till now, I still have not received it.  My order number is ###### and I was using my other email xxxxxx@xxxx to order.  Can you please check the status for me? As now I would want to activate a new line and wondered if it ever will come.  Thank you.

Hannah

[Community_QA_]

anyone can tell if PM going to fix the delay sim delivery problem? it is not a one off, it happens a lot

[SlickToxic]

5G Speed Delivery?

[make3circle]

Thank you everyone for your response.  I just PM the CS_Agents and will see if I have a response. Appreciated for your help!

[hairbag1]

@make3circle 

are you aware that esim are free today on all current plans. You just need to make sure your cell is esim ready.

[BKNS27]

@make3circle 

Wow, you should have contact a CS_Agent sooner.

Just private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

HI @make3circle 

it was too long.  Please submit a ticket with PM agent here 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@make3circle 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly
       

while your already here and logged in the community you can send a message private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437