Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subscribed last week, and I still haven't receive my sim card
i changed the provider with my phone but public mobile keeps taking money from my account since April. How do I stop the payment? I’m unable to access this trough self serve. thanks
If I change my subscription to 4G 20GB will I loose my current discounts?
Hi. Been a public mobile customer with the same number for close to 7 years now. I currently have an iPhone 13. Occasionally, when making out going calls I would get a “6UT1” error message. I found putting a +1 in front of the area code would fix ...
I won't be able to calls or text after transfer from Freedom Sim card to PublicMobile eSim. Then i bought a Sim card; because eSim doesn't work that while. But I ended up can't activate my Sim card; because I can't get code from Public mobile to log ...
Hi can I cancel an Add On I did yesterday. I thought this Add on of 300 LD international minutes includes Egypt. Is there any Minutes Add On including Egypt?
On August 9, I tried purchasing 1GB Data using text message.After purchase, I was not given access to purchased data. The purchase did not seem to work.However, I noticed today that I was billed 17.25$ for the extra data, even though I was not given...
having trouble with porting my number. My current carrier says that information is missing from the request submitted by Public Mobile
I reactivated subscription as I'm back from Europe. But I noticed a better deal for almost same price with more data and 4g. However, when I went to pay, in 'change subscription' area, it asked for new amount (few dollars more) but no mention I'd pai...
I have 2GB of Holiday Bonus Data. Is that data only good in Canada or can it be used in the United States?
All go to spam. Why.
Thread has been hidden due to multiple violations of the terms of service.
@CS_Agent I got a text on Monday that said my subscription was put on hold due to unresolved issues with payment. When I logged in, I checked my payment method and it was correct. I updated with the same thing just in case and added a balance. I see ...
I'd like to pause my account @JohnO123
I decided to purchase the new $50 plan that includes United States and Canada data. I am currently in Montana and the data is working but I am UNABLE to send or receive calls or use voicemail. Customer service tells me to turn on VOLTE, but when I tr...
anyone know how to contact support on this provider?
I logged into my account and see this message @Your services are on holdSubscription Expiration Date: Aug 25, 2023Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account w...
Hi there,I’ve been with public for over 5 years now.My brother saw my 3mb download speeds today and was shocked with how slow it was compared to his.I’ve reset my phone, reset the network, tried making a ticket (kept giving me an error), and have tri...
Hi there, I was planning to change my plan today (as it normally changes on the 25th) however it auto renewed today the 24th. If I was to change my plan and make it effective now, would I be charged twice (for the current month and the new plan start...
dupliate thread. already asked here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-Renewal-Date/td-p/1032170
Hello, I am trying to log in but an error message keeps saying that 'exceeded log in attempts, please wait after 1 hour'. Its been 24 hours and I am getting the same error. I tried to change password, but it keep saying that my account is locked. ...
We are trying to get account numbers for our two phones. One belongs to me and the other to my wife. When I try to go to profile on my wife's phone it just goes to me with the same account number. How can we get account numbers for each phone?
I keep checking this box, but it keeps asking me to use a verification code. I have not cleared the cache or cookies.
Are incoming calls free or are they counted towards the 100 minutes?
Just passing this to get some opinions maybe I just need more sleep or more coffee. Here's my monthly bill. Billing date is the 24th of each month.So August 24th to September 24th$15 - $4 Loyalty - $2 for cc payment - $1 RaF = $8 On August 4th I rece...
Can someone tell me if is possible to transfer my number from an app to public mobile??
payment tab will not load today. Is there a system wide glitch?
Could I get some clarification on how they work?Data: seems Canada wide?Calling/texting: where can you call from/to? I have international calling add-ons. Would those only work within Quebec?Thank you.
I activated a SIM card two days ago, but my phone is not working . Who can help me? No service Bella
