Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I opened 3 accounts under my email for family members. I want to cancel all three but I can only cancel 1. In addition, I have another account that was created incorrectly by the staff at London Drugs under another email. Customer service is horri...
Hi, I put in for the new cell plan with 4gb at 4g speeds for $41 and it was supposed to take effect on the next billing cycle which was Aug 18 but when I check my profile it still shows the old plan
The filters are still not working correctly as far as I can tell but I have figured out this.. - Select the date range that you want to look at (say the start of your plan cycle) and leave the usage type to all and apply the filter to get everything....
I have a question about this bonus credit of $10. I received this in my private messages yesterday after I asked about changing my email. I don't understand how this works is this an extra credit? Or a scam? Any info you can give me on how to use it ...
edited by computergeek541: miscategorized/unrelated to "Community"
Hello, I just created my account to pay by my credit card. How can I register? The 611 has no representatives. Can I get help here? Thank you.
How do I go about getting public mobile to send a request to my old provider to port my phone number
Does changing my plan affect my rewards? I want to keep my current rewards and don’t want anything to do with the new rewards.
Hello, I added the $20 1 GB US data roaming package and $20 250 MB Talk + Text US roaming package last week while I was in the US and could not get reliable data. I was in the San Francisco area and mostly got 2G/EDGE which was way to slow to do anyt...
I have $25/talk text plan and want to switch to $41.25 4GB 4LTE plan, when I select change plan the only option I get is $15 plan. how do I change the plan to desired one?
This morning before doing anything I checked my data usage then I downloaded 2.25 gb and rechecked my data usage and it it's more than 5GB used what is that about? Also was not streaming and only minor like 50mb uploading. I have this before here and...
I tried signing up. I filled out all my details but I did not get a confirmation email. When I try to reset my password I don't get an email. My credit card had been charged and I have not been able to use anything.
How do I speak to a live agent? What number can I call besides*611?
I've lost access to my email associated with my account, how can I get my account number or change my email address? My number is 343-xxx-xxxx. Edit by Dunkman: removed personal information
I forgot my sign in email address?
I need to set up my account again ,i forgot my email and password to sign in to activate my self s
I have moved to gmail from telus.net. How do I register that change so I can access my account and pay my bill?
Text message to release my phone is not coming through. Please send text message to release phone.
Hello,Everytime I dial the number, I get “the customer not available, please try again later.” I have full network on the phone but still can’t receive calls. can you please help?
-The plan that I was charge for today August 28, 2022 is not my plan at all.-I've change my plan on my account online to be change on renewal day today August 28, 2022 to $41.25 + 4GB + 4G speed 30 days plan, that was suppose to take effect today but...
My data stopped working and I am getting kissed off whyits been a week almostsays I am activesays I have dataadded more even and nothingpiss poor servicei changed nothing on my phonefix it
Just wondering what is age for kids to apply a phone number by themself. Thanks
There is no cell service at my place in the Gulf Islands. I do have internet. How can I get calls and texts online?
I can't log in my account to check balance. Then I'd like to reset password by phone number, but I was told there was an error after I input new password. You can get more information from my pic.
I suspended my phone sim (phone number xxxxxxxxx) for about 60 days. I have returned to Canada now and want to activate my sim. However, I’m unable to log in to my account to activate the sim. Please activate my sim so that I can use the phone.Thanks...
how could I FIND IT BACK?
Hi!I was attempting to add on another 10 days of U.S..talk and text roaming on Aug 25th, 2022 and it kept giving me error messages at the payment screen saying it wasn't working. I repeated my attempts multiple times because we were about to leave ...
Need to change SIM card to new one lost old phone need same number and it will not let me update new SIM card information.
I got a message saying my esn/meid was incorrect and i will be contacted by public mobile team but they still haven’t contacted. What can i do now? My plan is activated and everything but sim not ported and I can’t go back and change now because i ha...
When I activated my account I made a mistake putting in my dad's email address but now I want to change it to my email address instead. How do you do this I don't see any options in my account?
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