Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good afternoon!Looks like I have 2 Credit card charges after ordering a SIM and creating my account. How can I resolve this?Thanks so much!Sabrina
I have the 50gb 5g data plan and I'm only getting a max download speed of 20mbps at most
I three accounts for my children attached to my bank account. I have been charged six times in the month of july. how can I get this resolved>
Is the new web portal still broken 4 months later? Login page drops you back and front page, direct link to "My Account" landing page fails to connect ... is there a direct link to the *old* portal at least? How are you supposed to make changes to ...
Hi all,I'm going round in circles here. I have recently opened two accounts and was advised by a customer service agent at Public that I could add a referral code on each (i.e. we give each other a code) after activating the accounts. So, we've activ...
i have a account and my wife is a refer a friend account . we have new credit cards and want to change the numbers . i changed mine however i cannot access my wifes phone number or create a new account for her ?
I think I accidentally charged myself twice for the new plan and am not sure on how to be reimbursed. Any ideas?
On July 31st, my credit card was charged for my monthly amount and I have the bill showing this on this public mobile app in my account. Yet today I received this text:“Public Mobile here,Please note your subscription has been placed on hold due to a...
I need to update my payment card and can't login to my account.My daughter is in Europe with the phone and can't access text messages.I have verified the account by emai,l but it also sends a verification text to the phone.Is there any other way to ...
For the last few months we have been having one heck of a time using our phones. Constantly having connection issues. Constantly dropping calls. It's extremely frustrating!! And because public mobile is all online I cannot seem to get a hold of anyon...
I was notified my old card expired in July (it did).I have a new card (same card number) new expiry date, new CCV. same postcode.I tried entering the new details on the website and it just says " Loading" and nothing happens. Please advise what I can...
E-Sim available to existing accounts?.
How do I get this double payment fixed on credit card?
If I still have 15 days remaining on my current plan, but want to subscribe to a new promo plan ($39 for 20g) today, will it start immediately or when my current plan is finished? Also, are the new promos 30-day plans? I’m confused about the “save mo...
how do i change my credit card for autopay?
I cant login in my account. I need to change my credit card number for 2 phone numbers i have with public mobile
Hi guys,I've given a refer a friend code to a family member a bit over two weeks ago. I do remember seeing a point added to my account +/- 2 weeks ago. But since then it's been gone and the person I have referred hasn't had the 10$ reward either. I k...
I have a 3G plan. I am currently in an area with spotty cell coverage (Margaree, Cape Breton, NS) . When I find a place with full bars, the most that I get is texting. My outgoing calls connect, but I can't tell (no ringing, no sound), and the recip...
Hello, can anyone help with this. I want to change the plan I have - the $25 monthly plan - to the $15 monthly plan as I need to be abroad for a while. I have $8 ($5 loyalty, $2 prepaid payment, $1 refer a friend) worth of rewards on this plan. I don...
Does anyone know the quality of coverage for the Usa , particularly SW Florida . I am wondering about the service quality and what carrier they use . Thanks
Hey everyone: my wife and I came back to public mobile and she can’t get confirmation codes from the system does anyone know if the system is down
If you currently a public mobile customer can you switch from a sim to an e-sim? If so how to proceed. Thanks
Previously before the Update in May, Public Mobile would usually tell you the End Date of the Promotion Plans. Example: They made it very clear the end for the $40 • 15GB not showing up on the website, even though it was still there forever afterward...
Every now and again amongst the community I see a poster, not a specific username buy 'Anonymous Poster'.. what does that mean and how would an individual even go about posting anonymously? I've never seen it as an option myself..I always understood ...
Is there a way to manage, Remove or change the Email/Phone Number Contact Details on your EverSafe ID Account without having an Active Subscription?When signed into the My Account, in the Profile Settings you are able to 'Manage EverSafe ID' and chan...
Hi,I am not able to login in to my account to make a payment on my public mobile number. It is not letting me in without an OTP. I tried asking my friends to do a instant top up as mentioned in the link below but that service is not available too. Co...
This topic is about non-Public Mobile brands and carriers trying to get or retain customers. It isn't Public Mobile support related.
Can anyone suggest the best way to do this? Do I need to port my number out from the closed account to another provider, and then back in to Public Mobile? Is that the only way to do it? Is there any other way to accomplish what I want? Thank you.
1) I will be changing from a Galaxy S7 Edge to a Galaxy S21 FE ( or S21). Does the S21 FE (or S21) work with public mobile?2) Am I correct in assuming that if I replace my current sim card with the new phone, the same phone number will carry over?3...
