[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Roaming in the USA
I was told with the Canada USA plan that whether in Canada or the USA I had unlimited calling and texting etc. as long as I used either T-mobile or AT&T network while in the USA. Public mobile tried to sell me some gaming days that I should not need....
My new account is not working
I switched over to Public mobile 2 days ago (porting existing phone number from Virgin), but my service is still not working. On top of that, I cannot log in to the account I created because it requires validation using my phone number (which of cou...
Resolved! Lost Phone
I lost my phone, how can I get a new simcard to use my service in a new device with my same phone number and account? I pay monthly for the service and I want to keep it , this is an emergency phone for a low mobility person, please help.
Overcharges
I am having difficulty communicating with an agent. Is there a phone number I can call?
Resolved! add-on long distance bonus
1 will i lose my add-on long distance bonus if i change plans today ? (as opposed to renewal date option).2 if i change to 90 day subscription can i use vouchers added in advance or card only? (when i select 90 day it says “no payment method added)th...
Resolved! Transferring my number
I missed the text from my previous provider in order to port my number. What do I do now?
Cannot send or receive texts from only a few numbers
There are a few numbers from which I cannot receive texts, nor send to them. and I cannot receive incoming calls from them either but I can make outgoing calls.
Resolved! Locked out of account
My friends account is no longer accessible. When we tried to reset her password it says her account doesn't exist. She only has one email and it worked fine for two years.
LET’S COMPLETE YOUR ACTIVATION.
I have been trying to login my auccount for so long to change my plan and what not, but this messages keeps emerging when I try to log into my auccount "LET’S COMPLETE YOUR ACTIVATION." and when I press, resume activation it takes me back to the home...
i cant get in to cancel
cancel my account as i cant connect
New promotions
Is there any way to subscribe to new promotions when you are already on a pm plan?
Can't make outgoing calls (error 7B1)
Hello community,I just ported my number a day ago. I can receive calls and use data, but cannot make outgoing calls. I get an error message "7B1" saying my number is not activated on the network.It's been almost 24 hour since porting, should I wait o...
Resolved! Keep phone number
How often do I need to make a payment to keep my phone number? I will be overseas for 6 months, unable to use my Canadian number, but want to ensure I have it for when I return
Can't get past eversafe login
Hi,I just tried to port a phone number to Public mobile from freedom mobile. It seems my text to trigger the port didn't go through. I'm now stuck because it seems the port timed out. I can't seem to login to this eversafe system it requires an sms c...
Resolved! Step 6/6 ESIM NOT INSTALLED but without activation email esim QR code
Hello, I'm at step 6/6 where the activation failed without ESIM installed.I was checking forum saying that there should be an activation email with ESIM QR code to scan but there isn't one and my credit card has been charged. Any help is appreciated...
blocked numbers
Is there some way, or something on the account that has blocked a number?All 4 of us on public mobile can not get a call from a Bell landline. We could up until the end of August.Have checked with Bell and it's not on there end or on the phone being ...
not in service
i recieved bill for first month but i have no service cancel and unsubscribe
New phone number not updating on my phone
Hello I changed my phone number and now its not updating on my phone. I cannot make or receive calls and there is not access to my cell phone data.
Resolved! data plans
can I get two different plans for two different phones?
Resolved! Misleading advertising
Joined on the weekend to take advantage of the deals offered till Oct 31st. My phone could not handle an ESim so had to go to a Telus store to pick one up. And they certainly don't offer a $5 deal. Doesn't say that on line at all - should be clearer ...
Changed phone number not updating on phone
Hello I changed my phone number and now its not updating on my phone. I cannot make or receive calls and there is not access to my cell phone data.
Resolved! Painful transition over to Public Mobile
Just transferred over on the weekend and almost lost my sanity trying to get up as I found the instructions really lacking. It wasn't until waiting the full 5 hours for service that the "tip" came up to keep your old sim card in your phone. Maybe I'm...
Overcharged
How do I get to chat with an agent about multiple charges on my credit card? Thank you
Resolved! Activating Error with Error Code O.8102
Hello, after I submit payment details at activation , I received this error message and got redirected to this forum. Your help is appreciated!
I’m getting fed up with not being able to contact A HUMAN BEING.
I got a new phone and need to transfer an eSIM and it won’t work. And on top of that I know this process is going to take HOURS. I WANT TO TALK TO A HUMAN BEING. IM DONE. If this takes too long I’m leaving cause this is actually. edited by computer...
Resolved! Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?
Unable to place a cell call or receive/send text messages. People who tried to text to me received a message about US Roaming...but could not text me.
Resolved! How to KEEP public mobile phone number with temporary Mexico roaming
I understand that Public Mobile doesn't offer any Mexico roaming options.I also understand that I can purchase a Mexico sim card for use in Mexico (I did this last year).What I need to do, is KEEP my existing public mobile phone number while travelin...
How to take advantage of promo plans as existing user
Hello,Is it possible to get on one of these $34/month 20gb at 4G or $40/month 30gb at 5G plans as an existing user? Fine print says only for new activations.I have been with Public for a while and am not offered such promotions, and would like to upg...
Re: Activation Error, Any Solutions?
I am having same issue, said activation error and it wants me to verify via text message but I have no service and nothing is working just tried to activate earlier and got text from old carrier about switching phone number please help
Resolved! add on data
I am quite new to PM. I had to purchase extra data last month and it runs out after 30 days. When my cycle started again, I see that the data being used is my regular monthly allotment. Is there a way I can get PM to use up my add-on before using ...
