[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Activating Error
I got this message and my payment went through but I'm not able to set up my account."Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click bel...
Resolved! October payment did not update my account
Hello, fine community people please help me how to get the msg out to PM that my payment for October - which I saw on my bank credit card info (I have autopay) - did not update my account. So I can't use the data plan, and I keep getting msg to call ...
Ported number not working
Having issue with port. Message says wrong meid and cannot contact CSR
lost SIM for my school going son
my son has lost his phone so as the SIM . i want to suspend his account as we are still paying for his sim how to do it as as i only have hi s phone number only
Resolved! Plans
There is a plan currently $45 per monthSays get $2.25 per month rewards to that effect....Does that mean plan price goes down $2.25 per month?Current plan $40 per month, no rewards.....Is it better cost wise to change to the $45?Thank you ALLBrian
Slow data speeds
@CS_Agent in our CommunitySwitched a few weeks ago from 3G too 4G as did my wife. Before the change her phone was almost unusable because pages would not load, now it works great. Mine was ok before butt is easy slower than hers even when were right ...
unable to change credit card info
I am unable to change credit card info. I get this message OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
Data issues
I redeemed 3GB of data using my rewards points, and it appears on my account. However, the extra data isn’t working. I have used up my data which is why I redeemed the extra data. Is there something I have to do to “activate” it? And does this redeem...
Lost phone
I set up an account for my grandson. His phone is lost and there is no way to verify his account. It is a separate acct and email from my own. I am buying him a new phone but have no idea how to transfer his number as 2 ste
Majority of phone calls say "private number"
Hi everyone! So I've noticed that starting sometime in the last year, a lot of numbers are appearing on my caller ID as "private number". It seems to be random, applying to several businesses I'm working with, and even my parents' landline. This chan...
Two day sale? $34/20GB 4G
Did this just pop up today? Or did I miss something? The 20GB plan is now on sale for $34 on a 30 day subscription. Until tomorrow only. For those in the 90 day version I'd suggest changing to the 30 day version at next renewal, unless you prefer you...
Resolved! monthly data useage total
Where can I see my data useage total for the month, other than adding it all up individually thanks
Resolved! activate eSim or transfer mobile number to Public Mobile
Setup Public Mobile account but cannot activate eSim or transfer phone number from Virgin Plus to Public Mobile
Automated system
I dialled 611 to confirm payment and it still says my service has been disconnected and my balance is zero? Why?
Self serve website not functional
I can't use the self serve website at all since the most recent update. I've spent the last two hours trying to log in and change my plan. The website has always been barely functional for me and incredibly slow but now it's not usable at all. I've t...
Cannot log into account after losing phone
My friend has a public mobile account and her phone got stolen. She bought a new SIM and is trying to activate it, but can't log into her public mobile account because it keeps wanting to send a verification SMS to her (and she doesn't have a phone w...
Resolved! transfer number
how long to transfer number
Charged twice and cant submit a ticket
I subscribed and paid for a plan 2 weeks ago and did not receive a sim card. I purchased another sim card with amazon and it asked for payment again. I am now unable to contact an agent or submit a ticket for support and i still do not have service...
my account login not working with new eversafe not logging me in to my existing account
when i log in now with the new eversafe it asking me to create a new subscription .. what the heck is going on with the application deployment?all i want to do is see my current subscription and change my credit card information for monthly payments....
Slow speeds on 4G plan
I've seen other people ask about slow speeds on 4G. My situation is a bit different.My wife and I both recently switched from 3G to 4G plans. Prior to the switch on her phone (iPhone 13) the 3G data was so slow it was almost unusable. Took forever to...
Trying to Transfer number from Koodo
Hello!I am trying to transfer my existing number from a pixel 6 pro phone using e-sim from Koodo. I used the public mobile app and entered my IMEI but after spinning for a while, it is stuck on SUBSCRIPTION NOT ACTIVATED contact support screen. Pleas...
add ons
i recently went to the usa, and added talk and text and then data...i think it was around $35 or so for the add ons for 15 days.....I could not text or call anyone while i was there for 4 days.... in fact the only phone i could text and call wAS ano...
Resolved! Unable to access Eversafe ID to log into account
Can anyone help? I have spent this morning trying to log into my account using Eversafe ID. It keeps going back to the same page and I cannot get past the option of either "activate subscription" or "login". Can someone tag a CS agent. Thanks!
Resolved! Account locked and cant reset password
Account is locked and there is no way to unlock it. Tried resetting the password just then just keep going around in circles telling me that my account is locked. I also dont know my pin. @CS_Agent
Resolved! No service after porting
I have set up a new account.Activated the account. Ported over my telus # and nothing. It has been over 24 hours.Yes I have confirmed with Telus that my number has been released.The problem is with Public Mobile but I can't get the BOT to understand ...
Resolved! Data usage
I m on $39 20GB plan and ran out of my data today (within 20 days). I m very light data user and never go over 5gig in the past 5 years since I was with Fido.I just logged into my account and noticed, every morning between 12am - 1230am It showing me...
Resolved! Find my account number
Where and how do I find my Public Mobile account number?
Resolved! US roaming
Last year I had LOTS of problem with US roaming -- something related to G3 Is this still a problem?
Canada / US plan
I have purchased a Canadian / US plan. I have been in the US since 24th Oct. I can receive data but have been unable to make or receive phone calls. I do have a 5 G phone. I tried to issue a ticket but get an error each time. Can somebody please help...
Credit Card Fraud
I have been charged on my credit card for 4 months and I don't have a plan - there seems no way to contact public mobile o resolve this. My credit card has been cancelled so the payments will not continue. I am telling others about this with a hope...
