Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I would like to reset my password my account to change my plan internet and I want to pay my payment with new credit card
How does it work when I select change plan now? Current plan has 24 days left. New plan costs 7$ more. Do I simply get charged the difference and get my new plan for 24 days?
Hi I would like to reset my password to change my plan internet and I want to pay with new visa card my paymentPlease help meThanks so much
I switched from a small plan to the new plan which gives 4g however 4g never appears on my phone.
Hi. I already paid my balance past due and the status is now back to active but I still can't use the services, call, text, and mobile data. What should I do?
I'm still stuck. I'm trying to transfer my number and when I put in my number I get the message "Please enter a valid Canadian number". This is my number. Is there anyway to speak to someone as I haven't been able to solve the problem yet?
Using mobile data to access public mobile log into account or topwebcomics.com, or number of other different websites I get that error immediately. Using incognito mode or opera browser, same problem. Use wifi problem goes away. Use opera browser...
I’d like to earn a $1 or $2 by participating in the community. If my self service account is not active can I still accumulate a community reward?
Who knows how we can find this page to see our all referred friends? Steps?thanks
Hey Community, not sure if someone has already posted about this but PM is offering two new (sorta) 3G plans in self serve for $30/3GB and $35/4.5GB. I didn't log in yesterday, so not sure if they were there then too or not. Updated to add that th...
i really need to urgently speak with a rep. how can this be done. I've paid for my service and now i need to add minutes? but im unlimited? what? I've got seven different downloaded receipts after getting stuck in a renewal loop, and now im just very...
I made a mistake and sent a text to stop all text to receive new deals and promotions how can I
Dear Team,Many providers are offering good data plans for $25 or $30, but i dont see those and i am not sure how to reach your customer service. Can u help to add those accounts best offers who are with public for a long time ThanksRavi
How do you change your username in the Public Mobile Community?
Hi, I'm puzzle regarding these bonuses. Before this Christmas bonus promotion, my account add-on had 1 gig of bonus data and 500 minutes of international phone call minutes. When I activate the offer, I see only the 2 gig data bonus in my account, wh...
Hi everyone,I am currently on the Old Public Rewards system on a $35 3GB plan, and would like to switch to the $30 3GB plan.I noticed there is no warning about losing my Old Public Rewards but it does have 3x Points-back under the $30 plan.Does anyon...
There was an error in activating my new sim car and transferring my number.
About a week ago, I got an email from PM, said that Holiday rewards of 2GB of free data are available today until December 31st to all new and existing customers. To claim your rewards, between December 1st-15th, the text message with the holiday r...
I'm leaving my family plan where there are 4 phone numbers associated with one account on Rogers. The message:"I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my current service provider" leads me ...
Sorry to bother.I have an emergency plan on my wife's phone (she hardly uses her phone) which includes 100 Canada-wide minutes. I just wanted to ask the experts if all incoming calls are free or are incoming calls counted in the 100 minutes.
Not specific to Public Mobile support
i broke my last SIM card got a new one and it won’t let me change my SIM card in my account
I ran out of data so added on 200 mb afterwards but it's not working on my phone. I went on my computer to pay for the add on and then when I went back to my phone to try to use the add on it wasn't working. help please.
I asked for a public mobile card at the gas station and they gave me a koodo pin activation receipt and said it would work for public mobile. I tried the 12 digit pin and it didn't work in the voucher area on my public mobile account.
Today I can't get into my PM account because the 2 factor authentication seems to have stopped working. I have tried both txt msg and email. I have been getting all the usual Public Mobile txt messages but not 2fa.Any ideas out there?
My Partner recently lost her ability to text and call. When we went to go check it out we were told to verify its her through email, but she doesn't have that email anymore and the only device we thought might be able to connect to it asked to verify...
I purchased a pre-owned phone and SIM from Public Mobile.In order to activate, I need an account. In order to make an account, I have to put in a support ticket. To put in a support ticket, I need a Community Account. When I put in the ticket, there ...
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