[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Rewards not received
My $3Loyalty and $2AutoPay rewards were not applied to my May bill.
Resolved! 90-Day subscription Plan
I just signed up for $34 50Gig USA-Can plan but was looking to subscribe for 90-days but did not see the option. Does anyone know how to subscribe for 90 days vs default 30 days? When switching to this plan I was never presented with a 90-day optio...
Activation
How do I activate my account? It won’t let me
Activation sim failed.
I’m try to activate my sim after failing once.
Public mobile is Bad service
How can I disable public mobile and move to other service provider?Because I am using public mobile over 2 years but public mobile didn't give me any promotion. Why? Public mobile just give promotion for the new customer. So bad.Now I want to move to...
Resolved! Customer service
I signed up a week ago. I thought my phone was eSIM compatible, but turns out it is not. I have been trying to get ahold of customer service for over a week. I've logged on several times after 11AM and had no success connecting with an agent. What sh...
Activation not complete
Final step says Activation not complete. I am transferring from KOODO and did not receive a temporary phone number during the activation process or a message confirming my number could be transferred from Koodo to Public.Please help.
disconnecting phone
My phone keeps disconnecting every 8-9 min. during a conversation
US Roaming
I currently have a 3G plan. I'm going to the US for 3 weeks. I understand that there may be issues with having a 3G plan in the USIf I upgrade my plan to the 5G, 50GB @$34/month will I then no longer need to purchase a US roaming add-on
Will I lose my add-ons and bonus data by switching the plan?
I'm on the old legacy plan of 25 dollars and want to switch it to 19 dollars, currently being offered. Question: Will I lose my add-ons and bonus data if I switch to the current plan?
Resolved! SIM in use
I accidentally tried to activate SIM ################### under a different account but after realizing my mistake I CHANGED the SIM number ......NOW I can not use it in the right account. HOW CAN I SPEAK TO SOMEONE OR GET THIS CORRECTED PLEASE PLEASE...
Did not receive my auto pay discount and referral discount
I just received my June bill and was charged $28.25. None of the rewards discounts I was receiving for automatic payment and referral of other people were applied. Please help me fix this.
Service
I have no service just says “sos” same for a friend. Anyone know what’s going on? Reset phone, pull SIM card out etc
unlimted data on 5g plans
still like it was before at reduced speeds after data rubs out in canada correct
Resolved! Requesting a network reset
Hello, I have consistently been having issues with sending & receiving images via MMS over the past year. Specifically, MMS images are occasionally unable to be both sent and downloaded (downloading failed, tap to retry), with the most recent batch o...
One of my contacts has been blocked
Why my phone keeps blocking one of my contacts?
Phone number not associated to account
I'm attempting to reset the password of a family members account, but when i select the option to recover the password via phone number, I get the error "please enter a valid phone number...".A little strange that the number isn't being recognized wh...
Resolved! Why does my $15 plan not include unlimited Canada wide minutes like the advertised $15 plan?
I have been with Public Mobile for years on the $15 plan which has included 100 Canada wide minutes. However, the website lists the $15 plan as having *unlimited* Canada wide minutes. Why am I limited to only 100 Canada wide minutes, instead of obt...
returning customer
How do I switch back to Publicmobile?
changing the sim card from an old phone that is dying to a new phone
I gave the proper info to change my wife's sim card to a different phone. Please advise when your records are updated as her current phone is dying. Thanks. She is a customer of public mobile. . I already sent the data-imei number, serial number of t...
Resolved! Changing plans
I am thinking of changing my current plan to one woth more data. My question is, what happens to the bonus data and my international minutes that I have on my account. Will it still be there or will I lose it?TIA
Can't log in
I have not been able to log into my account since I switch to Public Mobile on the 26th of May. When I try to login on a browser I get a blank page with "forbidden A1" when I try to login using the app it just resets back to the main screen after typ...
Unable to activate my account
While performing the activation process,the software did not like old telus account number (would not accept it) then input the other phone IMEI code from phone which it did not like. I ma now unable to move forward as it does not allow me to go back...
Overcharged
I’ve been paying the same amount for a long time without any changes. I accidentally noticed that I’ve been charged more this month for no reason.
No access to phone to obtain code so I cant sign in to account
in order to sign in, I can either send a code to my text or a voice mail.. The issue is that I dont have access to my phone as it was stolen Nd I want to order a new sim card for my new phone. How am I able ti sign in without having to get a code.
My calls drop off far too much
I just had my call drop off 5 times within a 45 minute time frame with an important business call.I'm not happy at all... calls are dropping out regularly.. I appreciate the community support.. but I need a tech to assist me. .can someone tell me how...
Payment for Receiving International In-coming Call
Dear Sirs, I would like to know whether or not I need to pay extra money for receiving and listening to international in-coming phone callings. Thank you! —— CHEN, Haihong
