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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Family member - Second card - Referrance/Reward

Hello everyone, I'm wondering if I would buy a second SIM/phone line, would a reward apply for this?On one hand, is not a friend, and on the other hand, Public Mobil gains an additional monthly payment. Does anyone have any suggestions? 

Florin by Great Neighbour / Super Voisin
  • 520 Views
  • 10 replies
  • 2 Bravos

Payment Error?

I've just noticed that on September 20 I have been charged $16.65 for what I assume is my account. Problem is, this account has been suspended and I have no intention of reactivating it. It was set up by mistake (mine) so since the original problem h...

Wheatengal by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

Resolved! Referral code didn't go through

Hello, I just set up my SIM card and entered a friend referral code but it didn't go through as I was charged the regular rate. What can I do?  Thank you!

Momma22 by Great Citizen / Super Citoyen
  • 663 Views
  • 10 replies
  • 0 Bravos

Resolved! Cancellation

I request you for cancellation of member, no use it anymore. Pleat let me know how to do it

Seungyoung by Great Neighbour / Super Voisin
  • 353 Views
  • 6 replies
  • 0 Bravos

Resolved! Charged 2 times for SIM card order

I tried to order for SIM card on Aug 4, 2022 but the transaction did not go through succesfully and as I did not receive any email confirmation, I tried placing another order on Aug 8, 2022 which went through succesfully and I received confirmation f...

Gsimhan by Good Citizen / Bon Citoyen
  • 304 Views
  • 6 replies
  • 0 Bravos

cannot log in

I have just paid for a new account and now I cannot log in to it.

RBY by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

phone call connection time

Why does it take up to 60 seconds for my phone call to be connected and for it to ring? Anything I can do to improve this or Public Mobile? If not I will switch back to Rogers.As well quire often the person I called cannot hear me.

VW3 by Great Neighbour / Super Voisin
  • 216 Views
  • 2 replies
  • 0 Bravos

Resolved! Billed for Sim card we did not order

We did not order another sim cardOrder number ORDER 301223 We did not order a Bonus SIM Card or a Triple Punch Card for the amount of $11.20.  Please do not send this order and please credit the card on the account.

NyahShop09 by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos

Resolved! 1800 number not working

Hi folks!  I tried calling a 1800 number today and got an odd message "8-U-M-1 your call cannot be completed as dialed" Why can't i call FedEx?  my plan is active.  

Chrisannad by Good Citizen / Bon Citoyen
  • 740 Views
  • 14 replies
  • 0 Bravos

Text messages from european bank not coming through

Hello!My bank from Poland is sending text messages with code for transaction. In the past I was receiving these messages without problem. Now they cannot rich me. I spoke with bank - they have message status "delivered".They said, lately they receive...

zyga70 by Great Neighbour / Super Voisin
  • 329 Views
  • 5 replies
  • 0 Bravos

Addon added by error - how to reverse!

Hello,I just added an addon of 15$ (my bad), for something that I completely don't need or plan to use.How can I reverse that? I paid using credit card.Thank you for your time!

fotjon by Good Citizen / Bon Citoyen
  • 182 Views
  • 1 replies
  • 0 Bravos

Resolved! Sim card ordered but i did not purchase

I got an email saying I ordered a bonus and triple punch SIM but I did not. Did anyone else have this problem? How do I resolve this as I know refunds are not available for SIM cards. I did just win a reward and the email followed after that. 

Deactivate

Where do I find the page to turn off auto pay?

Gillb9 by Great Neighbour / Super Voisin
  • 395 Views
  • 8 replies
  • 0 Bravos

Resolved! Hi Everyone!

After login I receive the message: message":"Request header or cookie too large"Anybody has ideas why can it happen?Thanks 

Taty by Great Neighbour / Super Voisin
  • 290 Views
  • 5 replies
  • 0 Bravos

Almost done with PM

Is it just me or has internet become slower than dial up? Today...cant dial out or receive calls. Yes, device is good. Acct in good standing. Reboot. Reset. Toggle airplane mode. Removed SIM. Blah blah...spent 20 mins verification process and created...

Resolved! How to block a number from leaving voice-mail?

I've been receiving spam calls from a specific number, I blocked the number but, they can still leave me voice mails, how do I stop this without changing my phone number?

BarnDamage by Great Neighbour / Super Voisin
  • 1774 Views
  • 19 replies
  • 0 Bravos

Resolved! Account Suspended??

UPDATED POST: I logged in to check hours later and it is listed as active. Thanks everyone for your replies! ORIGINAL POST:  My plan renewed today and I am set up for autopay. The amount has been deducted from my bank account, my phone seems to be wo...

tina9099 by Great Citizen / Super Citoyen
  • 1053 Views
  • 6 replies
  • 0 Bravos

change payment method

Need to change payment method, but locked out of account because I have auto pay and have not logged in for months. How do I get account access? 

Bob13 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Resolved! I was charged twice for September

My regular $35.03 payment came off my Tangerine credit card as usual with Transaction Date Aug 21, 2022, & was posted the next day, and my credit card bill was paid Sep 4th. Yesterday, my service was cut off for non-payment and I paid another $35.03 ...

tscheer60 by Great Neighbour / Super Voisin
  • 954 Views
  • 15 replies
  • 1 Bravos

Resolved! No Data

My plan was renewed this morning.  I am able to make calls and occasionally receive a text but have no data showing on my phone and unable to connect to anything.  I have restarted phone several times but no luck .  I know it takes some time but neve...

seanhandregan by Great Neighbour / Super Voisin
  • 320 Views
  • 5 replies
  • 0 Bravos

Resolved! account

Just registered my account,but when I tried to print my summary y printer says can't find public Mobile.Also when I tried to go ibto my account a white page comes up and say forbidden.Please help. 

wasbandit by Great Neighbour / Super Voisin
  • 237 Views
  • 4 replies
  • 0 Bravos

Resolved! No shipment; no contact: where’s my iPhone?

As cheap as it is to not have staff to answer calls it creates problems!for instance: where is my phone? It’s been 17 days and no sight of my phonethis isn’t that hard: I paid you the money; you ship me the phoneAfter I inquired into where it was, yo...

Pube by Great Neighbour / Super Voisin
  • 266 Views
  • 4 replies
  • 0 Bravos
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