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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

updating payment

I cannot change VISA card. It keeps saying to try later. But I have tried many times over several weeks

Resolved! Using my phone in the US

I used my phone in the US for the first time yesterday after signing on for the wonderful Canada-US plan! I was thrilled to be able to use my phone as I do at home, including finally being able to use GPS in Bellingham! Yeah! I was confused, however,...

Porting to another network

I need my account number in order to complete the porting of my number to Virgin mobile

Resolved! Service is not working

I'm fed up. How does one get proper support here? I'm so sorry I switched to public mobile.What did you do to my service? I ported over successfully on March 14. Everything was fine until recently. Incoming calls are no longer getting to me. They ar...

esim failure

please cancel all service immediately. esim is not compatible on my phone. It seems you have charged my credit card twice for the non functional service. Please terminate immediately. Service was NEVER initiated.

cancelling a non functional account.

esim is non functional. service was never initiated. you have chaRGED MY CARD TWICE FOR THE NON-FUNCTION AL SERVICE. CANCEL everythingg please. Refund

Resolved! confirm identity ever safe

2FA does not work,, it says it is sending code but I am not recieving it. Tried 20 times

Resolved! How does the bonus Data work from people being pushed to the Points?

So do they grind away your old old bonuses or add on Data first before they start using the new 2024 bonus they gave, for being pushed on the points system?OrDo they use the 2024 Push to point Bonus Data first?

ESIM didn’t activate, old network down. Can’t get support

As the title suggests, I am paying for a service which I can’t access.I have logged into the app and started the process last night. I woke up with no cell service on my ESIM or physical SIM (Telus).What is the best way to resolve this issue asap? Wo...

Not receiving verification codes from app by sms

I’m trying to get what’s app to work on my phone but verification codes are not coming through

Resolved! SIM card hasn't come in 11 days

I seriously am just trying to figure out where it could be and I've made it to a public thread somehow, I'm guessing their customer support is so bad the customers themselves have to help each other outI'm trying my hardest to become a customer but t...

Resolved! Best plan

Wanted to change my monthly plan..I'm a big texter and I don't call out alot. I don't need alot of internet. I have wifi at home. At work I only used my data for spotify. Anyone have a good suggestion which plan works for me. I don't know alot about ...

Travel outside country!

Hi! Fam, My daughter is traveling outside the country for 3 months (her summer break) can she put her account on suspending/holding while she is away?? What options does she have please?? Thank you

Resolved! eSIM failing to activate (x2)

I have switched me and my sister from Bell Mobile to Public Mobile yesterday. We both have bell SIM cards in our phones and I completed the number transfers from Bell. I have an iPhone 13 Pro Max, she has a iPhone XR, both of them support eSIM. But b...

Login Issues

Hi there,I am trying to access my account, but it keeps sending a verification code to a phone number I no longer have. Of course the chat keeps telling me to login to change it, but it cannot be done as it keeps sending the code to a non-existent ph...

Phone Transfer Problem

Hi, I recently transferred my number and went through all the steps and it half works. I can call and receive calls but my number (one I transferred) is different than what my SIM details shows me (random number I picked when signing up) on my phone ...

Number not ported

It has been over a day since I transferred to public mobile, and my number has not yet been ported. It is extremely inconvenient, I cannot submit a ticket as it shows an error every time I try to submit one.

Data Speeds

Has anyone noticed data speeds have slowed down since PM has offered bigger data plans? I was just curious? I might be just my area.

eSIM changes are now free, it seems

I saw this on Reddit and was able to confirm it. If I go into the PM app and go to Account and Purchase SIM Card, the eSIM option will still show a cost of $5 but when I select it, it also applies a $5 discount leading to a total of $0.Does anyone kn...

phone number transfer failed

my subscription acivated but my phone number did not transfer...how do i get that to go through?

Can't activate

when I try to subscribe I get Error xxxxxxxx. I have an Android Samsung fe 21 and I can't download the app either it says it's not available in my country dude I live in Ottawa Canada lolI'm trying to switch from Bell because they charge to much but...

Log in

I am able to log in, however, once logged in my only 2 choices are to go back to log in page or to resume activation. When I resume activation I get an error page of error(XXX)

It's been 2 days and customer service has not gotten back to me.

merged all threads about the same issue

porting number to Fongo

Good day,I am looking at a way to keep my number active for the next 3 years that I will be in Europe. I believe that I can achieve this using Fongo, but I want to know when should I do it? Should I do it now, if so what happen to my PM account if th...

Resubscribed, paid, activated, but no service, sms, or calls working

I canceled my subscription on February 1st because I was travelling. Yesterday, I resubscribed to the plan I had by paying the fee and it said it was activated. I switched my cellular settings to the PM number, however it doesn't show any sign of ser...

Vacation to Mexico

I need a roam plan for Mexico, but only see one for the Unites States

Resolved! I was subscribed to the $34 50 GB US/Canada plan that has expired. What happens going forward

So I was subscribed to the $34 50GB US/Canada plan and I see it has expired. Does that mean that my plan goes away and I have to pick a new one or does it get grandfathered in and remain the same until I change it?

payment

Why my payment is not going through ?

Resolved! CS response time

I have submitted tickets and PM's daily since last Thursday with no response at all. This is in regards to my sms texts not working since porting over from Virgin. Has anyone else had to wait this long?

my account

clicking my account but the page won't open

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