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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1089 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29875 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41678 Views
  • 185 replies
  • 29 Bravos

I had this to ask, Opinions on your thoughts on these

With how the current plans are currently, perhaps PM should streamline them more better Scrap the 3G Plans as there's Only 2 Make the 4G LTE Plans more affordable 4G LTE Plans$20 w. 500Mins Can-Wide Talk + 500MB 4G LTE Speeds + Unlim Global Txt $30 w...

makkahn28 by Mayor / Maire
  • 3249 Views
  • 29 replies
  • 1 Bravos

Resolved! Network cellular issue for 1 month URGENT

Hello, I have been asking for help about my phone that has been a problem for 1 month now.I cannot  use it properly ,Important calls I cannot make  the calls would not go through most of the time.If I do finally get connected and speak with anyone on...

sobu by Good Citizen / Bon Citoyen
  • 816 Views
  • 6 replies
  • 1 Bravos

Resolved! Phone number not verifying or working

I was using my number and everything was fine, then all of the sudden it ended my FaceTime call and said it was verifying my number for messages and FaceTime. It isn’t processing at all, I recently just got this plan 2 days ago and ported my number f...

ufi_8 by Great Neighbour / Super Voisin
  • 592 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone Calls I didn’t make

I’m getting charged for phone calls I didn’t make - how can I fix this?

GillD by Great Neighbour / Super Voisin
  • 976 Views
  • 8 replies
  • 0 Bravos

Resolved! Travel to USA

Hi! I will be traveling to the US at the end of the month and am wondering if my phone will work there on Public Mobile. Do I need to buy the add-on? I don't necessarily need internet, just texting and calling needs to work. Is there anything special...

tanjajansen by Great Neighbour / Super Voisin
  • 956 Views
  • 8 replies
  • 1 Bravos

Resolved! Activation without app

Hi,I bought a sim and a plan. It then said to download the app to finish activation. When I tried to download the app, it said the app is not available on my device.How do I activate without the app?Thanks,Tony

Tony87 by Great Neighbour / Super Voisin
  • 4498 Views
  • 7 replies
  • 2 Bravos

Resolved! New promotion plans and points vs reward $

 hey, I am wondering how points work?Am I right in assuming that if I change to this plan I will loose the $ rewards I have?Now I have about $6 that goes toward my monthly payment and I enjoy having to pay less. How does points work? 

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ALISA_R by Great Neighbour / Super Voisin
  • 695 Views
  • 4 replies
  • 1 Bravos

Resolved! Do you require a credit card to make payments

Is it necessary to have a credit card for payment? I have a friend who could benefit from lower cell phone prices. They don't have a credit card however, nor a visa debit card.  Are there alternate payments options available?    

eshack by Good Citizen / Bon Citoyen
  • 1011 Views
  • 6 replies
  • 1 Bravos

Login Loop

I’m stuck in a login loop where it thinks I want to sign up for a new service.  I simply want access to my account but there’s no way out of the loop. 

Resolved! Can't cancel

I am part way through my activation and am trying to cancel. I have entered a charge dispute with Visa because I have been charged already. Anyone know how I can cancel my subscription?

Don6789 by Good Citizen / Bon Citoyen
  • 1033 Views
  • 10 replies
  • 1 Bravos

Resolved! Not receiving SMS messages after porting

Hello, It's almost been 48 hours since porting my number over to PM. For the first 24 hours it was great. However, now I can't receive SMS messages. I can send them no problem. I can also send and receive calls without a problem. RCS messages also wo...

KingAir by Good Citizen / Bon Citoyen
  • 11682 Views
  • 19 replies
  • 2 Bravos

Resolved! New number, but someone else is using it!

I opened a new card today and chose a new number, but when I log in to my account, I never receive the 6-digit code. I tried to call this number from another mobile phone, but someone else answered. I can't receive any text messages or calls with thi...

soniayang by Great Neighbour / Super Voisin
  • 826 Views
  • 6 replies
  • 1 Bravos

Resolved! access account without phone

I lost my phone, and have not done the set up. For now, after typing my e-mail and password, I was asked for a code which was sent only to my phone, which I lost. Need help to access my account.  Thank you.

Yebo by Good Citizen / Bon Citoyen
  • 1034 Views
  • 7 replies
  • 1 Bravos

Resolved! Sim

How to switch from e sim to sim 

Andy1961 by Great Neighbour / Super Voisin
  • 684 Views
  • 5 replies
  • 1 Bravos

Resolved! Says my credit card info is incorrect, but it is NOT!

This is so frustrating, this whole platform is difficult to navigate, forcing you to update your password, etc.  Ok, fine.I got a SMS stating the above but when I checked my profile, the credit card info was correct!  I cannot contact an actual LIVE ...

RKEK by Good Citizen / Bon Citoyen
  • 683 Views
  • 5 replies
  • 1 Bravos

Resolved! Referral code

Upon sign up we were having trouble with the payment and during one of the payment sessions there referral code was not included in activation. How can we add this and get the appropriate credits applied?

LindaFay by New in Town / Nouveau en Ville
  • 527 Views
  • 2 replies
  • 0 Bravos

Change my home address

I updated my home address but it didn't work. How does Public Mobile approve changing my home address?

Tu by Great Neighbour / Super Voisin
  • 829 Views
  • 6 replies
  • 2 Bravos

Resolved! How to change number

Is it possible to pick a new phone number ? And how ? Thank you !

BobRed by Great Neighbour / Super Voisin
  • 757 Views
  • 4 replies
  • 1 Bravos

Can't send email to text

Hi,I can no longer send email to text via phone#@msg.tellus.com or phone@mms.mb.telus.com. Whatever I sent (from my computer), my iphone did not receive it. It has always received it before.Any idea? Thank you,JA

Juku1 by Good Citizen / Bon Citoyen
  • 2293 Views
  • 24 replies
  • 1 Bravos

Resolved! Roaming

Planning a one week trip to Washington and coastal Oregon and purchasing Roaming add on for my iPhone 8+ . Any issues that I should be aware of? 

TH04 by Good Citizen / Bon Citoyen
  • 1332 Views
  • 11 replies
  • 1 Bravos
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